Lucas Willis

Pharmacy Technician

CVS Pharmacy

09.2022 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Listed as Trainer, helping to teach new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients and prescribers to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Head of inventory management, contributed to accurate record-keeping of received shipments and expired medications for disposal purposes.
Streamlined prescription processing with accurate data entry and verification of patient information.
Restocked pharmacy shelves with current and ordered merchandise to drive consistent peripheral sales.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Aided pharmacists in preparing sterile compounding products for intramuscular administration using aseptic techniques.
Educated patients on medication usage and precautions, enhancing patient understanding and safety.
Managed medication inventory, ensuring availability of all necessary drugs.
Managed opening and closing duties for pharmacy.
Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Entered and processed patients' prescriptions into internal system.