Lucas Woodyard

Edmond,OK

Summary

IT Service Desk Analyst with a proven track record at CACI in enhancing customer satisfaction through expert resolution of software, network, and hardware issues.

Active clearance for IT contracts at Tinker Air Force Base.
Skilled in front-end and back-end development, using JavaScript, and Python.

Overview

years of professional experience

Certification

Work History

IT Service Desk Analyst

CACI

Oklahoma City, OK

09.2024 - Current

Help customers resolve basic software, network, or hardware-related issues.
Provide excellent customer service via phone, email, or chat.

Customer Service Associate

Lowe's Companies, Inc.

Edmond, United States

02.2019 - 09.2024

Helping customers with any questions about projects or home improvements.

Education

Flatiron School - Computer Software Engineering

Flatiron School

09.2023

Skills

Customer Service
Active listening
Communication
Network troubleshooting
Software support
Application support
Software diagnosis
Issue troubleshooting

Front-End Development
Back-End Web Development
Software Development
JavaScript
Reactjs
Ruby on Rails
Python (Programming Language)

Websites

linkedin.com/in/lucas-woodyard-3a0195252