LUCAS DALTON SURRENCY
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Usher
Nederlander Organization
01.2023 - Current
- Greeted ~1,000 patrons nightly with a smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Worked with other staff members to facilitate the smooth flow of operations.
Mental Health Clinic Coordinator
Fordham University
08.2022 - 05.2023
- Perform phone screenings
- Assess for suicidality
- Safely handle confidential documentation
- Invoice patients
- Schedule therapy sessions
- Provided clients with recommendations to community resources.
Teller
VyStar Credit Union
08.2016 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor of Science - Psychology
Stetson University
DeLand, FL05.2022
Skills
- Microsoft Office Suite
- Interpersonal Effectiveness
- Basic Spanish Proficiency
- Fast Learner
- Attention to Detail
- Conflict-Resolution
- First Aid/CPR
Timeline
Usher
Nederlander Organization
01.2023 - Current
Mental Health Clinic Coordinator
Fordham University
08.2022 - 05.2023
Teller
VyStar Credit Union
08.2016 - 08.2017
Bachelor of Science - Psychology
Stetson University
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