Lucas Z Garcia
Prunedale,CA
Summary
Above all things I am a father of 2 beautiful daughters who is fighting to give them the life I never had. I am a hard-working individual who strives to always work at my highest potential. I am an energetic, positive, upbeat person who can be very calm under pressure. I love to keep things neat, organized and in their place. During my time at AT&T I developed my charming personality, strong communication skill, superb presentation skill and the ability to easily relate to people. As a manager I enjoy de-escalating displeased customers and watching them leave happier then when I first interacted with them. Seeing my words and actions motive, inspire and develop my team is the most rewarding of all. I am excited to have this opportunity and to start this next chapter in my life.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
AT&T
Salinas
07.2021 - Current
- Monitored sales activities to ensure that customers receive exceptional service and quality recommendations, personalized to their needs.
- Constantly coaching, developing, and motivating team to perform at their highest potential.
- Developing strategies to maximize every opportunity and overcome objections.
- Side-by-side sales, to show the team what right looks like.
- Resolved customer complaints and addressed any issues that may arise.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
- Collaborate with organizations to coordinate off-site events to generate more sales.
- 2-time Diamond Club winner
Sales Consultant
AT&T
Monterey
07.2014 - 06.2021
- Consult customers on products and services that best fit their needs, based on the personal information uncovered during one-on-one interactions.
- Store operations, such as inventory, cash operations, and sales floor layout.
- Phone communications in the form of cold calls and customer follow-ups.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Create a memorable experience to ensure customer satisfaction, retention, future sales, and referrals.
Skills
- Positive attitude
- Strong work ethic
- Highly organized
- Superb communication skills
- Upbeat and charming personality
- Problem-solving skills
- Strategic sales techniques
- Customer experience skills
- Amazing presentation skills
- Customer relationship management
Timeline
Assistant Store Manager
AT&T
07.2021 - Current
Sales Consultant
AT&T
07.2014 - 06.2021
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