Lucca Diana
Germantown,MD
Overview
3
3
years of professional experience
Work History
Server
True Food Kitchen
04.2022 - Current
- Recognized as a top server for consistently delivering exceptional customer service, significantly enhancing guest satisfaction and loyalty
- Successfully upsold menu items and daily specials, resulting in a 20% increase in average check size over a six-month period
- Recognized as the top performer in upselling, contributing to a 15% overall growth in restaurant revenue during my tenure.
- Consistently received positive feedback, with 95% of my tables rating their experience as 5-star
- Efficiently managed table assignments and guest flow, maintaining a table turnover rate 30% faster than the restaurant average, leading to increased seating capacity and revenue
- Cultivated a substantial base of regular customers who specifically request my service, acknowledging my attentiveness, Menu knowledge, and ability to create a memorable dining experience
- Quick table setup and prompt, attentive service, reducing average dining time by 10 minutes without compromising guest satisfaction.
- Excelled in a fast-paced environment, adeptly managing multiple tasks while maintaining a positive and professional demeanor
Mover
Dolly Helper
06.2022 - 09.2022
- Provided top-tier moving services to a diverse client base by carefully packing, loading, and transporting items, ensuring their safety and integrity
- Demonstrated exceptional strength, stamina, and precision in handling heavy and delicate items, resulting in zero damage during transportation and customer commendations for professionalism
- Quickly adapted to different home settings and customer preferences, showcasing flexibility and problem-solving skills in real-time scenarios
- Collaborated effectively with team members and customers to plan and execute efficient moving strategies, minimizing downtime and maximizing productivity.
Busser/Server
Not Your Average Joe's
05.2021 - 03.2022
- Due to demonstrated exceptional performance, dedication, and a strong customer service orientation, quickly promoted to server within three months, a process that typically takes over six months at the age I was.
- Awarded 'Employee of the Month' twice within the first six months of employment for outstanding work ethic, team support, and consistently exceeding performance benchmarks
- Cultivated a welcoming and attentive atmosphere, leading to a notable increase in customer satisfaction and repeat business
- Coordinated efficiently with kitchen and wait staff to streamline service, reducing average table turnover time by 15%
- Managed multiple tables and customer requests simultaneously, maintaining high service standards during peak hours
- Demonstrated keen attention to detail in maintaining cleanliness and organization of the dining area, ensuring a pleasant dining experience
- Quickly adapted to menu changes and effectively communicated specials and promotions to guests, boosting sales of featured items
- Resolved customer concerns with empathy and professionalism, ensuring issues were addressed promptly and to the guest's satisfaction.
Teacher/Sensei (Intern)
Code Ninjas
10.2020 - 05.2021
- Proficient in C++, Java, and some Python. With the ability to write clean, efficient, and well-documented code.
- Experienced in fostering a supportive and interactive learning environment, adept at explaining complex concepts in a clear and relatable manner.
- Proficient in diagnosing and resolving coding errors, providing hands-on support to students during practical coding exercises.
- Ability to guide students through the problem-solving process, encouraging logical thinking and persistence in overcoming coding challenges.
- Competent in managing diverse classroom settings, ensuring a productive learning environment, and maintaining student engagement.
- Patient and adaptable in teaching approaches, ensuring each student's unique learning needs and pace are accommodated.
Education
BBA - Business Administration And Management
Montgomery College
Germantown, MD05.2024
Skills
- Technological prowess with a flair for finance and investment platforms
- Proficient in problem-solving
- conflict resolution
- delivering top-tier customer service
- Steadiness in High-Pressure Situations
- Flexible Response to Change
volunteer experience
Clopper Mill Elementary, Germantown, MD, Teacher's Aid, 2018, 2019, Facilitated interactive learning sessions, significantly improving student participation., Served as a liaison between students and faculty, ensuring clear communication and understanding of academic goals.
hobbies and interests
- Investment and Finance: Grew personal stock portfolio by 35% in 2023, with a strategic goal of achieving a 100% increase by 2025.
- Fitness Enthusiast: Regular gym attendee, passionate about personal health and discipline.
- Technology Aficionado: Continually exploring new software and tools to enhance productivity and financial analysis.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mover
Dolly Helper
06.2022 - 09.2022
Server
True Food Kitchen
04.2022 - Current
Busser/Server
Not Your Average Joe's
05.2021 - 03.2022
Teacher/Sensei (Intern)
Code Ninjas
10.2020 - 05.2021
BBA - Business Administration And Management
Montgomery College