Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucca Ilschner

Las Vegas,NV

Summary

Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.

Overview

7
7
years of professional experience

Work History

Licensed Tattoo Artist

Antidote Tattoo
09.2023 - Current
  • Streamlined appointment scheduling process for improved efficiency, resulting in increased bookings and overall revenue growth.
  • Contributed to a positive workplace culture among staff members by fostering open communication channels that encouraged collaboration and team success stories.
  • Performed routine maintenance tasks such as cleaning equipment, organizing workstations, and maintaining proper sanitation practices.
  • Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
  • Maintained schedule and kept appointment times.

Client Care Coordinator

Vida Home Care
09.2020 - 09.2023
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Responded proactively and positively to rapid change.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.

Sales Consultant

Starlight Tattoo
07.2019 - 09.2020
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Provided sales and customer service assistance to walk-in traffic and over the phone
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

RETAIL ASSOCIATE

TJ MAXX
08.2018 - 07.2019
  • As a Sales Associate duties and responsibilities included working closely with customers to determine their needs, answering their questions about our products and recommending the right solutions. I would also promptly resolve customer complaints and ensure maximum client satisfaction. I’d stay up to date with product features and maintain our store’s visual appearance in high standards. Some of my job responsibilities included:
  • Assess customers’ needs, provide assistance and information on product features
  • Working in a fast-paced environment
  • Maintain in-stock and presentable condition assigned areas
  • Handle returns of merchandise
  • Nurture a positive working environment
  • Build productive trust relationships with customers

Education

High School -

Arbor View High School
Las Vegas, NV
01-2019

Skills

  • Excellent interpersonal communication
  • Patient education
  • Organizational skills
  • Documentation
  • Case management

Timeline

Licensed Tattoo Artist

Antidote Tattoo
09.2023 - Current

Client Care Coordinator

Vida Home Care
09.2020 - 09.2023

Sales Consultant

Starlight Tattoo
07.2019 - 09.2020

RETAIL ASSOCIATE

TJ MAXX
08.2018 - 07.2019

High School -

Arbor View High School

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