Eli Ferriman
Pueblo,CO
Summary
Compassionate Recovery Coach committed to empowering individuals on their path to sobriety and overall wellness. Proven track record in delivering tailored support, motivation, and essential resources for clients. Expertise in developing individualized recovery plans that foster resilience and long-term success.
Overview
22
22
years of professional experience
Work History
Mental Health Peer Assistant
Colorado Department of Corrections
Cañon City, CO
01.2023 - 12.2024
- Encouraged open communication between peers through weekly discussion groups.
- Maintained records of all interactions with peers.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Provided guidance to peers on coping strategies, D.B.T. skills, and time management techniques.
- Collaborated with clinicians to develop materials for group meetings.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Aided individuals by developing wellness plans.
- Prepared patients for self-management and decision-making responsibilities.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with clinicians to support patients.
Project Manager
D.A.S. Services
Erie, PA
01.2006 - 01.2016
- Identified project needs by reviewing project objectives and schedules.
- Produced thorough, accurate and timely reports of project activities.
- Developed and maintained project plans, timelines, and budgets.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Created team objectives and roles with specific goals outlined for each individual.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Service Manager
Walmart
Erie, PA
01.2003 - 01.2006
- Implemented quality control measures to uphold company standards.
- Maintained records of all customer interactions and transactions.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Motivated and supported employees to maintain low turnover.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Recruited and trained new employees to meet job requirements.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Collaborated with customers to offer solutions to service needs.
- Led the recruitment and hiring process for new service department staff.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with the warranty department to process claims and provide customer support.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Adhered to customer service standards to foster satisfaction and retention.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Guided department employees on changes from management.
- Conducted performance reviews and provided constructive feedback to staff members.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Pitched in to complete various duties during peak periods or employee absences.
Education
Award - Recovery Coaching
Center For Addiction Recovery
Online12-2024
Award - Professionalism
Center For Addiction Recovery
Online11-2024
Diploma - Business Administration
Erie Business Center
Erie, PA01-1994
Diploma - Accounting
Mercer
Mercer, PA01-1993
GED -
Mercer
Mercer, PA01-1992
Some College (No Degree) - General Studies
Slippery Rock University of Pennsylvania
Slippery Rock, PASome College (No Degree) - Digital Design
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Technological proficiency
- Active learning
- Social perceptiveness
- Creativity and innovation
- Effective collaboration and interaction
- Planning skills
- Recovery guidance
- Mental health advocacy
- Problem-solving skills
- Empathy development
- Peer support ethics
- Behavioral health
- Self-care management
- Recovery assistance and support
- Communication
- Positive environment facilitation
- Boundary setting
- Relapse prevention
- Leadership skills
- Wellness recovery action plan
- Relationship cultivation
- Providing direction
- Stress reduction techniques
- Rapport building
- Arranging transportation
- Resource navigation
- Issue resolution
- Appointment scheduling
- Substance abuse awareness
- Multicultural sensitivity
- Social activity planning
References
References available upon request.
Timeline
Mental Health Peer Assistant
Colorado Department of Corrections
01.2023 - 12.2024
Project Manager
D.A.S. Services
01.2006 - 01.2016
Service Manager
Walmart
01.2003 - 01.2006
Award - Recovery Coaching
Center For Addiction Recovery
Award - Professionalism
Center For Addiction Recovery
Diploma - Business Administration
Erie Business Center
Diploma - Accounting
Mercer
GED -
Mercer
Some College (No Degree) - General Studies
Slippery Rock University of Pennsylvania
Some College (No Degree) - Digital Design
The Art Institute of Pittsburgh
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