Luce Michel CPC
Deerfield Beach,FL
Summary
Driven by a results-focused approach, I leveraged my expertise in ICD-10 proficiency and team leadership at Adventist Health System to significantly reduce claim denials. My strategic planning and problem-solving skills ensured compliance, enhanced team productivity, and improved customer satisfaction, demonstrating a strong ability to meet and exceed employer expectations. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
1
1
Language
Work History
Supervisor
Costume World Theatrical
10.2023 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Medical Coding Specialist
Adventist Health System
01.2021 - 06.2023
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
- Collaborated with healthcare providers to clarify ambiguous or incomplete documentation, resulting in more precise medical codes.
- Streamlined billing processes for improved efficiency by maintaining up-to-date knowledge of coding guidelines and procedures.
- Promoted a collaborative work environment through effective communication and teamwork among fellow Medical Coding Specialists.
- Supported accurate reimbursement rates for services rendered by applying appropriate modifiers when necessary during the coding process.
- Ensured timely submission of claims by diligently meeting deadlines for coding assignments, reducing the risk of delayed payments from insurers.
Healthcare Customer Service Representative
Orlando Health
08.2019 - 09.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Salon Manager
Shays Barber Shop
12.2009 - 02.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
Education
Certified Medical Billing And Coding - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ03.2018
Licensed Cosmetologist - Cosmetology
Sheridan Technical College
Hollywood, FL04.2000
Skills
- Complex Problem-Solving
- Inventory Control
- Schedule development
- Project Management
- Data Analytics
- Business Development
- Data Analysis
- Audit reporting
- Project Planning
- Issue Research
- Program Evaluation
- CPT coding knowledge
- ICD-10 Proficiency
- HIPAA Compliance
- Medical Coding Certification
- Procedural coding accuracy
- Auditing medical records
- Patient data compilation
- ICD-10 Coding
- Customer Service
- Time Management
- Conflict resolution techniques
- Issue Resolution
- Administrative Support
- Meticulous attention to detail
- Schedule Coordination
- Social Media Monitoring
- Information Security
- Technical Support
- Documentation And Reporting
- Problem Resolution
- Customer Relationship Management
- Computer Skills
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridTimeline
Supervisor
Costume World Theatrical
10.2023 - 05.2024
Medical Coding Specialist
Adventist Health System
01.2021 - 06.2023
Healthcare Customer Service Representative
Orlando Health
08.2019 - 09.2020
Salon Manager
Shays Barber Shop
12.2009 - 02.2019
Certified Medical Billing And Coding - Medical Billing And Coding
Penn Foster College
Licensed Cosmetologist - Cosmetology
Sheridan Technical College
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