Luceida Cruz
Arlington
Summary
Housekeeping Supervisor with expertise in staff management and quality control. Demonstrated ability to enhance guest relations and operational efficiency through effective communication and problem-solving. Executive Housekeeping Manager recognized for developing training programs that improve service standards and streamline operations, ensuring high levels of guest satisfaction and compliance with cleanliness protocols.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Housekeeping Supervisor
Homewood Suites
Arlington
08.2025 - Current
- Supervised daily housekeeping operations and staff assignments at Homewood Suites.
- Trained new team members on cleaning procedures and safety protocols.
- Inspected guest rooms for cleanliness and adherence to hotel standards.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Coordinated with maintenance staff to address facility issues promptly.
- Responded to guest inquiries and resolved concerns regarding room cleanliness.
- Scheduled housekeeping staff shifts to ensure adequate coverage at all times.
- Implemented best practices for efficient cleaning methods and time management.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Field Supervisor
Promptime Home Health Services
Arlington
01.2025 - 08.2025
- Trained new employees on equipment usage and safety measures.
- Coordinated team schedules and managed workflow on-site.
- Conducted regular inspections to maintain quality control standards.
- Assisted in troubleshooting equipment issues and implementing solutions.
- Ensured compliance with company policies and industry regulations effectively.
- Supervised, coordinated, or scheduled activities of field team workers.
- Trained workers in equipment operation, safety procedures and company policies.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Enforced compliance with local, state, and federal regulations on all projects.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
Executive Housekeeping Manager
Residence Inn By Marriot
Addison
03.2021 - 2023
- Managed daily operations of housekeeping department at Residence Inn By Marriott and Hyatt House.
- Supervised staff to ensure high standards of cleanliness and guest satisfaction.
- Trained team members on proper cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies and equipment.
- Developed and implemented housekeeping schedules for efficient workflow.
- Maintained records of housekeeping activities and staff performance evaluations.
- Advised management on best practices for maintaining a safe work environment.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Performed weekly audits of employee time cards for accuracy and completeness.
- Investigated customer complaints regarding cleanliness or service issues.
- Participated in job fairs and recruitment activities to attract qualified candidates.
- Collaborated with other departments, such as engineering and front desk, to ensure smooth operations.
- Reported damage or theft of hotel property to management.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
PM Operations Manager
Adolphus Hotel
Dallas
2016 - 2019
- Trained and supervised staff to ensure high service standards.
- Developed operational procedures to enhance guest satisfaction initiatives.
- Conducted regular audits of service quality and compliance standards.
- Resolved guest complaints promptly to maintain positive experiences.
- Analyzed customer feedback to identify trends in service quality and developed strategies to improve customer satisfaction ratings.
- Resolved conflicts between team members by providing clear direction on roles and responsibilities.
- Monitored project progress, identified risks, and took corrective action to resolve issues.
- Assigned tasks to cross-functional teams based on individual strengths and capabilities.
- Developed and implemented operational procedures to ensure compliance with organizational standards.
- Managed a team of operations staff and provided guidance on daily tasks and projects.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Presented performance and productivity reports to supervisors.
Education
Business Administration And Management
UPR
HUMACAO, PR05-2009
Skills
- Staff supervision
- Training development
- Quality inspection
- Room inspection
- Customer service
- Effective communication
- Problem solving
- Health and safety compliance
- Quality assurance controls
- Team coordination
- Staff training and development
- Operational efficiency analysis
- Guest relations
- Operational planning
- Cleaning practices
Languages
English
Professional
Spanish
Professional
Certification
Major Emergency Preparedness and Evacuation Plan
Accomplishments
3 times, Employee of the month ( Adolphus Hotel )
References
References available upon request.
Timeline
Housekeeping Supervisor
Homewood Suites
08.2025 - Current
Field Supervisor
Promptime Home Health Services
01.2025 - 08.2025
Executive Housekeeping Manager
Residence Inn By Marriot
03.2021 - 2023
PM Operations Manager
Adolphus Hotel
2016 - 2019
Business Administration And Management
UPR