Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luceliz Martinez

Miami

Summary

Accomplished Office Manager with a proven track record at Drive Shop, enhancing operational efficiency and customer satisfaction. Expert in office administration and customer service, demonstrating exceptional organizational skills and a strong work ethic. Excelled in team leadership and quality control, significantly improving service delivery and workplace productivity. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

12
12
years of professional experience

Work History

Office Manager

Drive Shop
04.2016 - 04.2024
  • Provided exceptional customer service when addressing client request or concerns via phone calls or email correspondence.
  • Operating daily wearhouse operations.
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Scheduled and organized delivery routes.

Server

Chili's Restaurant
05.2015 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped support other resturants locations in the Miami area.

Cook

Fuddruckers
02.2012 - 04.2015
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Trained and supervised cooking staff to expertly meet daily needs.

Security Officer

Watchman Protective Services
03.2012 - 09.2013
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

No Degree -

Miami Dade College
Miami, FL
01.2011

High School Diploma -

G. Holmes Braddock Senior High School
Miami, FL
06.2010

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Scheduling and calendar management
  • Professional and Courteous
  • Team Leadership
  • Detail Oriented
  • Quality Control
  • Strong Work Ethic
  • Adaptable and Flexible

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Office Manager

Drive Shop
04.2016 - 04.2024

Server

Chili's Restaurant
05.2015 - 10.2023

Security Officer

Watchman Protective Services
03.2012 - 09.2013

Cook

Fuddruckers
02.2012 - 04.2015

No Degree -

Miami Dade College

High School Diploma -

G. Holmes Braddock Senior High School

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Luceliz Martinez