Lucemichelle Nieves
Torrington,CT
Summary
Driven professional with a proven track record in patient care and retail environments, notably at People's Care and Macy's. Excelled in enhancing customer satisfaction and improving patient quality of life through exceptional personal hygiene assistance and effective team collaboration. Demonstrated skills in meal preparation and fostering positive customer relationships, contributing to significant service excellence.
Overview
14
14
years of professional experience
Work History
Home Health Aide
People's Care
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Sales Associate
Target
02.2014 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Sales Lead
Victoria Secret
04.2004 - 11.2013
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Enhanced client relationships through consistent communication and personalized solutions.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
- Optimized inventory management to meet sales demand without overstocking.
Retail Sales Associate Worker
Macy's
01.2005 - 07.2008
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Education
Health
Jane Addams High School
The Bronx, NY06.1984
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
Languages
Bilingual
Elementary
Timeline
Sales Associate
Target
02.2014 - 01.2018
Retail Sales Associate Worker
Macy's
01.2005 - 07.2008
Sales Lead
Victoria Secret
04.2004 - 11.2013
Home Health Aide
People's Care
Health
Jane Addams High School
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