Lucendy Cherizier
Kelly Education Services
Groveland,FL
1
Language
7
years of professional experience
My work as a substitute teacher and remote customer service agent has provided me with a wide range of skills that significantly strengthen my professional portfolio. As a substitute teacher, I have been able to handle many different types of classroom situations and unexpected challenges due to my willingness to adapt, endurance, and ability to communicate well with many different types of people. As well, my ability to deal with problems, handle disputes, and establish rapport has grown as a result of working remotely as a customer service representative. All of these jobs have improved my adaptability and efficiency in unpredictable or fast-paced workplaces.
Work History
Paraprofessional/Substitute Teacher, K-12
3 Years 6 Months- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Assisted in the implementation of educational programs for special needs children.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted in the implementation of behavior management strategies, reducing disruptions and fostering a positive learning atmosphere.
Seasonal Customer Service Rp
6 Months- Greeted customers and provided prompt and courteous service.
- Answered incoming calls in a timely manner and responded to customer inquiries.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Reviewed, investigated and processed medical claims for accuracy and completeness.
- Assisted customers in resolving issues related to their claims.
- Ensured timely resolution of customer inquiries related to their claims.
- Monitored status of pending claims on a daily basis and followed up as needed.
Food Runner/Hostess
3 Years 4 Months- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including countertops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
Contract Customer Service Representative
7 Months- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Documented customer concerns and service outcomes in tracking systems for timely follow-up and issue resolution.
Education
Associate of Arts - N/A
- Dean's List 2019,2020,2021
- 3.19 GPA
High School Diploma
Skills
CUSTOMER SERVICES SKILLS
Active listening
Data entry
Call center experience
Complaint handling
Substitutes
Learning disabilities support
Flexibility
Classroom organization
Special education support
Languages
Creole
Native/ Bilingual
Timeline
Paraprofessional/Substitute Teacher, K-12
Kelly Education Services
04.2023 - CurrentRead More
Seasonal Customer Service Rp
Everisepc
07.2022 - 01.2023Read More
Contract Customer Service Representative
Walgreens
06.2020 - 01.2021Read More
Food Runner/Hostess
Loews Hotels
08.2019 - 12.2022Read More
Olympia High School
High School Diploma
Read More
Valencia College
Associate of Arts from N/A
Read More