Lucene Simon
Upper Marlboro,MD
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Procurement Officer
Department of Housing and Community Development
02.2024 - 11.2024
- Lead all procurement activity for the Department and act as the subject matter expert; review internal procurement policies and procedures for updates
- Develop contract specifications, payment terms, modifications, renewals, and advertisement requirements in accordance with State procurement procedures, laws, and regulations; post solicitations on eMaryland Marketplace (eMMA) and manage the advertisement of procurement opportunities
- Conduct pre-bid/pre-proposal conferences, including the scheduling of transcription services and publishing a summary on eMMA; conduct bid openings for competitive procurements to determine whether offerors are qualified
- Submit new contract package to DGS to get placed on Maryland Board of Public Works agenda and have the final contract approved
- Provide testimony as needed; track contract expenditures and contract deadlines to ensure procurement activities are started on time
- Ensure procurements are conducted in a timely manner; provide testimony in bid protect disputes
- Prepare Preferred Provider and Procurement Forecast Reports; verify Minority Business Enterprise (MBE) participation
- Provide guidance and training to Department staff in State procurement laws, regulations, policies, and procedures; ensure purchases are made following the state guidelines with regard to preferred vendors and state master contracts
- Tag new purchases and update inventory system; work with DGS to coordinate the disposal of equipment with DGS
Facilities Customer Rep
George Washington University
03.2014 - 03.2024
- Program access Cards and grant access to area remotely
- Conduct comprehensive training sessions for new colleagues during shifts, ensuring their proficiency in various work procedures
- Craft detailed reports that communicate status of issues, updates on procedures, and relevant information impacting office workflow and University
- Demonstrate exceptional dependability, manage workflow effectively across various shifts, and earn trust in execution of duties
- Engage in effective communication through email, face-to-face interactions, and phone conversations with individuals across different levels
- Escalate residents' maintenance issues when needed, ensuring swift resolution
- Share updates with coworkers verbally and through comprehensive reports to facilitate efficient team communication
- Successfully utilized diverse range of software, including Microsoft Office, Cbord, Mercury, Computerized Management Maintenance System, Internet searches, Gmail, and associated components, optimizing workflow efficiency and ensuring seamless operations
- Demonstrated efficient inventory management and expertise in programming access cards for various areas, contributing to secure and well-organized environment
- Proactively adapted to new programs and software in dynamic and ever-changing environment, showcasing quick-learning capability and proactive approach
- Fostered team-oriented approach that resulted in nominations for various awards, acknowledging collaborative efforts and positive team dynamic
- Delivered exceptional customer service, resulting in nominations for awards recognizing outstanding service, highlighting commitment to excellence in client interactions
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Contract Support Intern
Department of Environmental Services
08.2022 - 02.2024
- Company Overview: Arlington, Virginia
- Spearhead creation of purchase orders, requisitions, and meticulous tracking of contracts and work scopes
- Oversee and update DES Contracts Database with precision and efficiency
- Conduct rigorous data analysis and project metrics, offering crucial support for developing recommendations and presentations
- Collaborate in crafting department-specific contract administration training materials, including impactful PowerPoint tutorials and curriculum documents
- Scrutinize and verify invoices for precision in pricing and contract deliverables, promptly reporting discrepancies to Supervisor
- Prepare detailed contract Scopes of Work, service or equipment requirements, and specifications
- Assist supervisor in identifying and implementing potent process improvements for Contract Management and Administration
- Orchestrated dynamic procurement project schedules, delivering timely updates to Contracts, WSS, and WPCB departments, enhancing project efficiency
- Innovated project management artifacts, transforming contract procedures and guidelines for County Project Managers, streamlining workflows
- Contributed to dynamic management of DES Engineering Bureau Database, improving data accuracy and accessibility
- Ensured unwavering compliance with operating procedures and regulations while scrutinizing and processing documents and reports
- Conducted comprehensive research on management issues, leading to effective problem-solving and process enhancements
- Identified and procured services and products, showcasing agility in vendor selection during contract availability
- Arlington, Virginia
- Maintained organization in managing multiple tasks concurrently while prioritizing urgent requests effectively.
- Supported staff training initiatives by creating informative materials and conducting workshops on effective support techniques.
- Assisted in streamlining support processes for increased efficiency and productivity.
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
- Demonstrated commitment to continuous learning and development by participating in industry events, webinars, and online courses to stay updated on the latest trends and best practices in customer support.
- Collaborated with team members to provide comprehensive solutions to client inquiries.
Student Management Analyst
Housing and Urban Development FHEO & OFO
08.2021 - 07.2022
- Company Overview: Washington, DC
- Recommended strategies to enhance organizational efficiency and improve processes
- Provided valuable recommendations for optimizing procedures and workflows
- Demonstrated proficiency in creating impactful presentations for Senior Officials using PowerPoint
- Utilized advanced skills in Microsoft Excel and Word for efficient data management and document preparation
- Adapted to and mastered new productivity software as needed for role
- Showcased excellent writing skills in various professional contexts
- Addressed and resolved complaints against FHEO employees, improving case management, COR duties, and record-keeping
- Managed production of monthly newsletter for 10 HUD regions, enhancing communication and awareness
- Applied comprehensive knowledge of Fair Housing and Equal Opportunity, showcasing expertise in FHIP and FHAP
- Achieved certification as Contract Officer Representative (COR), ensuring compliance and proficiency in related responsibilities
- Washington, DC
Education
Undergraduate Certification -
Human Resources Management
DPA - Pursuing
Doctor of Public Administration
01.2026
B.S. - Pursuing
Computer Science
01.2026
Master of Science - I.T With A Specialization in Project Management
University of Maryland Global Campus
Hyattsville, MD12-2023
Graduate Certification - Project Management
University of Maryland Global Campus
Hyattsville, MD06-2023
Bachelor of Science - Legal Studies
University of Maryland Global Campus
Hyattsville, MD12-2021
Bachelor of Science - Human Resources Management
University of Maryland Global Camup
Adelphi12-2021
Skills
- Organizational Improvement
- Legal Studies
- Contract Management
- Inventory Management
- Project Management
- Procurement Management
- Human Resources Management
- Customer Service
- Facilities Management
- Purchasing strategy
- E-procurement systems
- Document preparation
- Vendor sourcing
- Data entry
- Strategic sourcing
- Report writing skills
- Project management
- Cost analysis
- Policy implementation
- Project coordination
- Bid process management
- Procurement activity coordination
- Procurement planning
- Bid solicitation
- Time management
- Purchase order creation
- Attention to detail
- Effective communication
- Writing and verbal communication
- Purchasing
- File maintenance
- Customer service
- Written communication
- Organization skills
- Teamwork and collaboration
- Problem-solving abilities
- Team collaboration
- Operations management
- Purchasing processes
- Professionalism
Certification
- FAC-COR Level 1 Certificate
- Project Manager Graduate Certification
- HR undergrad Certificate
Timeline
Procurement Officer
Department of Housing and Community Development
02.2024 - 11.2024
Contract Support Intern
Department of Environmental Services
08.2022 - 02.2024
Student Management Analyst
Housing and Urban Development FHEO & OFO
08.2021 - 07.2022
Facilities Customer Rep
George Washington University
03.2014 - 03.2024
DPA - Pursuing
Doctor of Public Administration
B.S. - Pursuing
Computer Science
- FAC-COR Level 1 Certificate
- Project Manager Graduate Certification
- HR undergrad Certificate
Undergraduate Certification -
Human Resources Management
Master of Science - I.T With A Specialization in Project Management
University of Maryland Global Campus
Graduate Certification - Project Management
University of Maryland Global Campus
Bachelor of Science - Legal Studies
University of Maryland Global Campus
Bachelor of Science - Human Resources Management
University of Maryland Global Camup
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