Lucerito Miranda
Anaheim,CA
Summary
Dedicated and highly motivated Clinical Associate Program Manager with seven years of experience serving participants with diverse needs by applying behavior modification strategies, such as shaping and chaining. Effectively works with new and existing behavior interventionists to enhance and strengthen their clinical skills.
Overview
14
14
years of professional experience
Work History
Clinical Associate Program Manager
Easterseal of Southern California
Irvine, California
11.2025 - Current
- Foster a positive environment through effective communication and support strategies.
- Assist in data collection and analysis to track client progress.
- Provide hands-on behavior skills training to staff during overlap sessions.
- Provide support for new and existing behavior interventionists.
- Conduct competency checks to assess clinical skills.
- Collaborating and co-presenting Welcome Wagon meetings.
- Monitor data collection using inter-observer agreement.
- Communicate effectively with team members regarding client needs and progress.
- Attend monthly trainings to continue education for excellent treatment quality, and updated methods of practice.
- Provide support during therapy sessions, ensuring a safe environment.
Register Behavior Technician
Easterseals of Southern California
Irvine, CA
08.2018 - 11.2024
- Provided guidance and support to participants with challenging behaviors in home and daycare settings.
- Assisted with the administration of the Vineland by translating into Spanish
- Conducted preference assessments
- Facilitate caregiver participation during session by running caregiver goals
- Assisted caregivers in implementing evidence-based interventions for participants who display challenging behaviors.
- Collaborated with school staff and parents to create a safe learning environment for all participants.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor participants progress.
- Maintained accurate records of participants goals, objectives, and intervention strategies used.
- Tracked data on participant's performance to measure progress towards established goals.
- Provided feedback about interventions being used by caregivers
- Engaged in professional development opportunities related to behavior management techniques (BI to RBT)
- Consulted with team members regularly regarding any changes in behavior.
- Observed participants and facilitated sessions in diverse settings to observe behaviors.
- Built relationships with participants, guardians, and teachers through active communication and positive feedback.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Facilitated hands-on learning opportunities to develop participants self-esteem and life skills.
- Help implement behavior plans to promote positive behaviors in students.
Customer Service Manager
Walmart
Anaheim, CA
07.2011 - 08.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Master of Science - Applied Behavior Analysis
Purdue Global University
07-2024
Bachelor of Science - Psychology
California State University - Fullerton
Fullerton, CA05-2015
Associate of Science - Psychology
Fullerton College
Fullerton, CA05-2012
Skills
- Goal Attainment
- Behavior Skills training
- Skill Development
- ABA Techniques
- Data Collection and Analysis
- Behavior Management
- Client Relationship Development
- Effective communication
- Team collaboration
- Professional development
- CPR
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Member of the National society of Leadership and Success (NSLS) since 2022
Timeline
Clinical Associate Program Manager
Easterseal of Southern California
11.2025 - Current
Register Behavior Technician
Easterseals of Southern California
08.2018 - 11.2024
Customer Service Manager
Walmart
07.2011 - 08.2018
Master of Science - Applied Behavior Analysis
Purdue Global University
Bachelor of Science - Psychology
California State University - Fullerton
Associate of Science - Psychology
Fullerton College