Lucerito Muniz
Surprise,AZ
Summary
Obtain a position to utilize conflict management and crisis intervention skills as well as experience in counseling and educational guidance to improve the overall health and welfare of individuals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
La Frontera EMPACT-SPC
2024.01 - Current
- Responsible for resolving crisis situations that an individual may be experiencing, up to and including suicide.
- Provide direct in-home, in-office, in school and community based crisis services. These services include but not be limited to crisis intervention and de-escalation, transportation, maintaining or establishing community stabilization, client support and/or supervision, parenting training, behavior management training and assistance, and provision and assistance in accessing appropriate community referrals.
- Ensure quality service delivery including clinical care and all associated documentation. Maintain all client records in accordance with agency policies and procedures.
- Provide comprehensive services to clients and assist in coordinating communication with other departments of agency to accomplish continuity of care. Develop and maintain effective working relationships with all related state, community behavioral health, and contracting organizations.
- Comply with the agency's standard of care for service delivery. Assist with Quality Management and Utilization Review as needed.
- Perform job duties in a safe manner at all times; provide support for team members and perform cooperatively and professionally as part of a cohesive team.
Insurance Verification Team Lead
Adapt Health
2019.10 - 2023.01
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
Women’s Clinician Case Manager
His Sheltering Arms
2017.01 - 2019.10
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients (Women & Children refugees) experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Drug and Alcohol Counselor Internship
American Recovery
2018.04 - 2018.12
- Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
- Assisted families in understanding addiction-related issues, fostering supportive environments during the recovery process.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
- Promoted a safe therapeutic environment that fostered trust between clients and counselors by setting clear boundaries and expectations.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Ensured compliance with federal, state, and local regulations governing addiction counseling practices through meticulous record-keeping procedures.
Counselor I Intern
Center For Discovery
2016.01 - 2017.01
- Successfully built trust with clients through active listening, empathy, and validation during individual counseling sessions.
- Demonstrated cultural competence when working with diverse populations by considering cultural factors when creating treatment plans.
- Established strong working relationships with colleagues through effective collaboration on shared cases.
- Promoted a safe space within the therapeutic setting by maintaining professional boundaries and adhering to ethical guidelines.
- Regularly participated in clinical supervision sessions to enhance professional skills and ensure quality of care for clients.
Child Care Worker Counselor Internship
Ettie Lee Youth & Family Services
2015.08 - 2015.12
- Helping vulnerable children and their families develop skills to lead successful lives. Saving Lives, Changing Lives, Building Hope for children and Families.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA09.2023
Associate of Science - Alcohol Abuse Counseling
Mt San Antonio College
Walnut, CA06.2018
Associate of Arts - Social And Behavioral Sciences
Mt San Antonio College
Walnut, CA02.2014
Skills
- Relationship Building
- Time Management
- Respectful and Compassionate
- Dependable and Responsible
- Verbal and Written Communication
- Critical Thinking
- Team Collaboration
- Supportive Personality
- Crisis Assessment
- Substance abuse awareness
- Suicide Prevention
- Behavioral Management
- Case Planning
- Family Dynamics Understanding
- Multicultural Competence
- Behavioral Health Knowledge
- Case Documentation
Certification
- State of Arizona Department of Public Safety Level One Fingerprint clearance card 04/2024- 04/2030
- Certified Domestic Violence Mt. San Antonio College 08/2015
Languages
Spanish
Full Professional
Timeline
Crisis Intervention Specialist
La Frontera EMPACT-SPC
2024.01 - Current
Insurance Verification Team Lead
Adapt Health
2019.10 - 2023.01
Drug and Alcohol Counselor Internship
American Recovery
2018.04 - 2018.12
Women’s Clinician Case Manager
His Sheltering Arms
2017.01 - 2019.10
Counselor I Intern
Center For Discovery
2016.01 - 2017.01
Child Care Worker Counselor Internship
Ettie Lee Youth & Family Services
2015.08 - 2015.12
Bachelor of Arts - Psychology
National University
Associate of Science - Alcohol Abuse Counseling
Mt San Antonio College
Associate of Arts - Social And Behavioral Sciences
Mt San Antonio College
- State of Arizona Department of Public Safety Level One Fingerprint clearance card 04/2024- 04/2030
- Certified Domestic Violence Mt. San Antonio College 08/2015
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