Lucerito Oviedo
Long Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Recreation Aide
Long Beach School District
Long Beach, CA
09.2022 - 07.2023
- Ensured safety of all participants during recreational activities.
- Supervised guests using the facility and its amenities.
- Assisted with the organization of recreational activities and events.
- Provided assistance to participants in recreational activities.
- Maintained equipment inventory and ensured that it was properly stored after use.
- Monitored participant behavior during recreational activities to ensure adherence to rules and regulations.
Bilingual Medicare Customer Service Representative
Blue Shield of California
Remote, CA
11.2021 - 02.2022
- Documented conversations with customers to track requests, problems and solutions.
- Addressed inquiries and resolved customer issues.
- Scheduled and confirmed appointments.
- Processed payments.
- Complied with confidentiality regulations in handling customer information.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Bilingual Customer Service Representative
Ash Appliance
Signal Hill, CA
02.2018 - 03.2020
- Managed more than 100+ incoming calls per day.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Scheduled and confirmed appointments.
- Took information from potential customers to assess needs.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Bilingual Customer Service Representative
Trendy Lovers
Long Beach, CA
06.2012 - 09.2013
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Launched and maintained E-Commerce site with continued optimizations to deliver outstanding customer experiences.
Education
Bachelor Degree - International Business
Universidad Autonoma De Tamaulipas
MEXICO06.2012
Skills
- Bilingual
- Customer Service
- Customer Support
- Customer relations
- Verbal Communication
- Problem-solving abilities
- Courteous demeanor
- Conflict mediation
- High-energy attitude
- Microsoft Office expertise
- Office equipment proficiency
- CPR Training
- Group Supervision
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Recreation Aide
Long Beach School District
09.2022 - 07.2023
Bilingual Medicare Customer Service Representative
Blue Shield of California
11.2021 - 02.2022
Bilingual Customer Service Representative
Ash Appliance
02.2018 - 03.2020
Bilingual Customer Service Representative
Trendy Lovers
06.2012 - 09.2013
Bachelor Degree - International Business
Universidad Autonoma De Tamaulipas
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