Lucerito Simac

Certified Pharmacy Technician

Target Pharmacy

10.2009 - 10.2015

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Assisted in preparation, distribution and storage of pharmaceuticals.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Reviewed and verified customer information and insurance provider information.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Performed regular audits to maintain compliance with state regulations and company policies.
Maintained drug inventory levels by ordering necessary medications and supplies.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Ensured medication safety with thorough verification of prescription orders and drug interactions.
Supported pharmacists in compounding custom medications according to individual patient needs.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Entered and processed patients' prescriptions into internal system.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Resolved third-party billing, computer system and customer service issues.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.