Lucero Ambriz-Juarez
Salinas,CA
Summary
Dedicated professional with demonstrated customer service, time management, and teamwork strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Considered hardworking, ethical, and detail-oriented.
Overview
12
12
years of professional experience
Work History
Senior Accounting Assistant
City of Watsonville
10.2014 - 03.2024
- Provided customer service at the front counter and over the telephone; provided information and solved customer problems and complaints
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
- Assisted with new employee training
- Directed customers to the proper department
- Collaborated with colleagues and co-workers across departments to deliver quality customer experience
- Generated work orders for field technicians
- Recorded data and maintained statistical and financial records and logs
- Performed data entry; verified and filed financial data
- Processed invoices for payment and matched purchase orders; contacted vendors when problems arose
- Issued and processed a variety of licenses and permits
- Analyzed and typed a variety of materials, which included letters, reports, purchase orders, bidding sheets, and warrants
- Prepared status reports and records action items for City Committees
COPE Health Scholar
Salinas Valley Health
11.2022 - 02.2023
- Supported nursing staff by performing basic patient care tasks such as bathing, feeding, and taking vitals
- Attended educational workshops and seminars to improve knowledge of healthcare practices
- Developed communication skills through interactions with patients, families, and medical professionals
- Escorted patients to various diagnostic tests and appointments within the hospital
- Assisted healthcare professionals in providing quality patient care
- Maintained clean, safe, and organized environment for patients and staff members
- Completed required training courses on topics including HIPAA compliance, cultural competency, and infection control
Customer Service Representative
Ramos Furniture
01.2012 - 10.2014
- Processed purchase orders
- Met personal, team and company goals in customer service environment
- Built trusting relationships with customers to better understand their needs
- Documented, researched, and resolved customer service issues
- Handled customer inquiries, payments, and service requests
- Enhanced customer satisfaction with fast, knowledgeable, and friendly service
- Answered customer inquiries via phone, email, and in person
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
Education
Associate in Arts (A.A.) - Health Sciences
Cabrillo College
Aptos, California05.2024
Certification - Phlebotomy
Boston Reed College
San Jose, Ca06.2012
Skills
- Problem-solving
- Positive and professional
- Excellent customer service
- Adaptability
- Attention to Detail
- Coordination
- Multitasking
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
COPE Health Scholar
Salinas Valley Health
11.2022 - 02.2023
Senior Accounting Assistant
City of Watsonville
10.2014 - 03.2024
Customer Service Representative
Ramos Furniture
01.2012 - 10.2014
Certification - Phlebotomy
Boston Reed College
Associate in Arts (A.A.) - Health Sciences
Cabrillo College
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