Lucero Avila
Chicago
Summary
Dedicated and interested in pursuing a retail sales position or entry level position that allows me to use my interpersonal and customer service skills to benefit the customer service goals of your company. Talent Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Dunkin' Donuts
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Office Clerk
Gold Standard Baking Inc.
01.2018 - 10.2021
- Increased office efficiency by maintaining accurate filling systems and streamlining administrative processes.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Managed incoming calls and correspondence professionally, ensuring timely responses to client and colleagues alike.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports,presentation, and spreadsheets.
- Strengthened relationships between departments by mediating conflicts or misunderstanding when they arose among co-workers or supervisors.
- Demonstrated a commitment to continuous improvement by proactively identifying areas where processes could be optimized and presenting solutions to supervisors or team members for consideration.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assitance.
Education
No Degree - Medical Assisting
Medway Healthcare Institute
3510 W 79th St 11.2023
High School Diploma -
Farragut Career Academy
2345 S Christiana Ave06.2011
Skills
- Bi-Lingual (Speaks Spanish & English)
- Organization & Clerical
- Customer Service & Sales Experience
- Cashier & Register Experience
- Receptionist
- Team Leadership
- Staff Management
- Employee Development
- Goal Setting
- Workforce
Communication Skills
- Show up on time every day (punctual, reliable, dedicated)
- Work well under pressure (resilient)
- Attention to detail (detail-oriented)
- Effective listening
- Follows directions
- Experienced with dealing with the public
- Able to work in a fast team environment
- Speed
- Accuracy
- Multi-tasking
- Friendly
- Knowledgeable
References
Ally (312)753-8700 1 year Boss
Cynthia (773)425-7106 1 Year Manager
Timeline
Manager
Dunkin' Donuts
01.2022 - Current
Office Clerk
Gold Standard Baking Inc.
01.2018 - 10.2021
No Degree - Medical Assisting
Medway Healthcare Institute
High School Diploma -
Farragut Career Academy