Lucero Ayala
Torrance,CA
Overview
12
12
years of professional experience
Work History
Associate Project Manager
Epiq Global
08.2021 - Current
- Plan, execute, and manage multiple projects with broad organizational and business impact.
- Defined, developed, and implemented new project workflows and tasks to drive project production goals.
- Collaborated in the development of training materials to enhance team knowledge and abilities.
- Work cooperatively facilitating interdepartmental workgroups and communication to set goals, resolve problems, and make decisions that enhance organizational effectiveness to meet project timelines.
- Prepare project communications including status reports, dashboards, and other materials to keep management, business units, and other stakeholders informed of project status and related issues.
- Developed and maintained strong relationships with clients by leading client communications including emails, calls, and meetings.
- Manage client relationships serving as the primary point of contact by fostering positive relationships to promote collaboration and productive exchange of information between parties.
- Capture project action items, notes, issues, risks, and decisions across teams to provide visibility and ensure followthrough.
- Managed client service team and evaluated individual and team performance throughout the duration of projects, providing constructive feedback for professional growth and opportunities.
Intake Specialist
Kurtzman Carson Consultants LLC
03.2017 - 08.2021
- Responsible for obtaining, preparing, and assessing medical authorizations, plaintiff fact sheets, and other documents sent to claimants; insuring they are accurate and complete in all respects.
- Responsible for reviewing and identifying all possible sources of information and correlating collected information and data (medical records) to substantiate or refute information with respect to a case.
- Regularly communicated (via phone, mail, and email) with claimants and answered their questions regarding the status of their case on behalf of their representing law firm; insuring ongoing communication with client to obtain accurate updates and execute required services successfully.
- Summarized and documented all interactions with and actions performed on behalf of the assigned claimants and casework to appropriate databases.
- Thorough knowledge of databases and tracking systems such as Tortal, Lexis Nexis, Case Pacer, CASPER, Outlook, SharePoint, Word, Powerpoint, and Excel.
- Demonstrated commitment and responsibility by attending and contributing to team meetings, department meetings, one-on-one sessions, and other training opportunities.
- Demonstrated careful eye for detail, an acute sense of organization, and ability to work collaboratively in a team-intensive environment.
- Responsible for team members and ensuring team objectives are understood and achieved collectively with the highest quality and accuracy through training, open communication, and trouble-shooting and resolving any issues with data.
- Demonstrated composure and flexibility while handling various cases, working under pressure, and meeting strict deadlines.
- Analyzed legal data and generated a bi-weekly report based on case data for senior management; improved profit margin by highlighting important information for use in legal argument.
- Ensured that accurate and up to date records are maintained with regard to incoming correspondence from claimants and client.
Purchasing Assistant/Accounting Assistant/Office Assistant
V&M Precision Machining and Grinding
07.2012 - 03.2017
- Provided support to Senior Purchasing Agent, General Manager, Shop Foreman, and Accounts Payable, assisting in the preparation of RFQ's, purchase orders, and posting invoices.
- Contacted suppliers to resolve missed deliveries, short shipments and pricing discrepancies.
- Arranged expedited shipments to prevent unscheduled manufacturing downtime.
- Scheduled and maintained an Outside Processing Log/White boards that kept track of all Outside processing jobs.
- Helped in daily office routine such as filing, answering phones, operating fax and photocopying machines.
Education
Bachelors of Art in Gender and Sexuality Studies -
University of California, Riverside
Riverside, CA06.2016
Skills
- Project Multitasking and Prioritization
- Organization
- Detail-Oriented
- Communication
- Research Proficiency
- Process Improvement
- Flexible and Adaptable
- Strong Interpersonal Skills
- Inventory Management
- General Administration
- Problem Resolution
- Excel
- Microsoft Word
- Tact & Discretion
- Managing Schedules
- Client Relationships
Timeline
Associate Project Manager
Epiq Global
08.2021 - Current
Intake Specialist
Kurtzman Carson Consultants LLC
03.2017 - 08.2021
Purchasing Assistant/Accounting Assistant/Office Assistant
V&M Precision Machining and Grinding
07.2012 - 03.2017
Bachelors of Art in Gender and Sexuality Studies -
University of California, Riverside