Lucero Bahena
Vista,CA
Summary
Hardworking receptionist with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Vista Community Clinic
Vista, CA
11.2019 - 04.2020
- Greet visitors and customers as they arrive
- Assist with patient questions and concerns
- Manage front office reception are by cleaning and organizing desk visitor lobby
- Contact patient for appointment reminders and scheduling
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Resolve customer issues
- Perform other duties as assigned
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Machine Operator
VSP ONE Optical
Vista, Ca
10.2013 - 08.2015
- Process the lenses as patient desires
- Inspect the lenses, reading prescription if it matched the lens
- Process the jobs that are priority
Bakery Assistant
Jacques Gourmet
San Marcos, CA
06.2013 - 10.2013
- Bake
- Inventory
- Packaging
Costumer Service
Tri-City Medical Center
Oceanside, CA
01.2013 - 05.2013
- Speaking properly to visitors
- Giving out passes to visitors
- Giving visitors direction
Education
High School Diploma -
Vista High School
Vista, CA06.2012
Medical Assisting
Intercoast College
Fairfield, CA08.2019
Skills
- Good problem solver
- Quick learner
- Great Multi-tasker
- Hardworking, dependable, and reliable
- Computer Skills
- Appointment confirmation
- Cash transactions
- Fluent in English and Spanish
- Office supplies ordering
- Administrative skills
- Oral and writing communication
- Call routing
Timeline
Front Desk Receptionist
Vista Community Clinic
11.2019 - 04.2020
Machine Operator
VSP ONE Optical
10.2013 - 08.2015
Bakery Assistant
Jacques Gourmet
06.2013 - 10.2013
Costumer Service
Tri-City Medical Center
01.2013 - 05.2013
High School Diploma -
Vista High School
Medical Assisting
Intercoast College