Lucero Baldera
Hialeah
Summary
Dedicated team member with strong customer service and problem-solving skills. Committed to delivering exceptional service and ensuring customer satisfaction. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.
Overview
4
4
years of professional experience
Work History
Team Member
Pizza Hut
Hialeah
04.2022 - Current
- Prepared and cooked menu items according to established recipes and procedures.
- Operated point-of-sale system for accurate order entry and payment processing.
- Assisted customers with orders, delivering exceptional service and product expertise.
- Collaborated with team members to maintain efficient service during peak hours.
- Followed safety and sanitation guidelines to maintain a safe work environment.
- Participated in training new team members on operational procedures and customer service standards.
- Operated cash registers to process payments from customers.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Participated in team meetings to discuss strategies for improvement.
- Participated in regular training sessions to improve product knowledge and service skills.
- Provided accurate information to customers regarding services and procedures.
- Resolved customer complaints efficiently while adhering to company policies.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Answered incoming calls and directed them to the appropriate department or individual.
- Connected incoming calls quickly using multi-line telephone system to reduce hold times.
- Handled escalated customer complaints professionally and effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered routine questions about telephone and voice mailbox operations.
Education
High School Diploma, Highest Honors -
American Senior High School
06-2024
Associate Of Science - Film Production
Miami Dade College
Miami, FLSkills
- Customer service
- Order processing
- Food safety compliance
- Operational training
- Critical thinking
- Money handling
- Leadership qualities
- Fluent in English and Spanish
- Willingness to learn
- Adaptability and flexibility
- Conflict resolution
- Decision-making capacity
- Positive attitude and work ethic
- Fast learner
- Multiline phone system
- Strong communication skills
- Problem-solving
- Teamwork and collaboration
Languages
English
Professional
Spanish
Full Professional
Timeline
Team Member
Pizza Hut
04.2022 - Current
High School Diploma, Highest Honors -
American Senior High School
Associate Of Science - Film Production
Miami Dade College