Lucero Betemit
BROOKLYN,MD
Summary
Motivated and dependable Team Lead with several years of experience in customer service, leadership, and daily operations. Skilled at leading teams, handling cash management, providing excellent customer service, and maintaining an organized, fast-paced work environment. Eager to bring strong communication, leadership, and problem-solving skills to a new opportunity.
Overview
2
2
Languages
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Team Lead
Chick-fil-A
Glen Burnie, Maryland
10.2021 - Current
- Led and supported team members during busy shifts to enhance daily operations.
- Train and coach new employees on company standards and procedures.
- Delegated tasks while maintaining a clean, organized, and efficient work environment.
- Assist with opening and closing responsibilities and ensure operational standards are met.
- Work collaboratively with management to meet performance and customer service goals.
- Delivered friendly and efficient customer service, successfully resolving customer concerns.
- Count registers, balance cash drawers, prepare daily deposits, and verify the safe at the end of shifts.
Education
Associate of Arts - Business
Anne Arundel Community College
Arnold, MD 08.2025 - 08.2026
North County High School
Glen Burnie, MarylandSkills
- Leadership & Team Management
- Customer Service
- Cash Handling & Deposits
- Register Balancing
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving
- Time Management
- Teamwork
- Organization
- Multitasking
- Attention to Detail
- Communication
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Associate of Arts - Business
Anne Arundel Community College
08.2025 - 08.2026
Team Lead
Chick-fil-A
10.2021 - Current
North County High School