Lucero Cagno
Indio,CA
Summary
Highly motivated, professional, seeking position for greater customer satisfaction and patient care. I aspire to utilize my extensive experience, assisting physicians, to managers at any job setting. Exceptional communication and organizational skills to become a valuable number of your team at your company. I am the team player you're missing for your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen Co-Lead
Coachella Valley Rescue Mission
05.2024 - Current
- Volunteer in the kitchen for CVRM
- Such as food preparation, cooking techniques and kitchen organization
- Provided friendly and attentive service
- Inventoried and restocked items throughout day
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Crew Member
McDonald's
01.2024 - 03.2024
- Responsible crew member, daily greeting and welcoming our guests, accurately taking and serving orders of our delicious world-famous food and beverages, and keeping our workspace and our guest service area neat and clean
- Responsibilities of our kitchen crew team members include preparing and assembling orders of our quality world-famous food and keeping our workspace area neat and clean
Private Caregiver
Independent Contractor/Consultant
12.2022 - 04.2023
- Reliable caregiver with TLC and compassion for my clients like if they were my family member
- Handling a variety of emergency situations
- Adept at meal preparation, assisting in the maintenance of a household, and developing a strong rapport with a client
- Specializes in elderly and dementia and Alzheimer's patients
Support Specialist
The People Concern
10.2021 - 05.2022
- Managed a men's homeless shelter building
- Assisted in providing comprehensive support services to homeless individuals, including intake assessments, crisis intervention, and case management, ensuring their basic needs were met and promoting their long-term stability
Behavioral Intervention Specialist
360 Behavioral Health California Psychcare
10.2021 - 01.2022
- Worked with young children with Autism Disorder using ABA therapy in a calm and playful learning technique
- Family Interventionist Work closely with the Department of Social Services to identify and assess families at risk and in crisis due to negative functioning
Medical Assistant
Dermatology and Plastic Surgery Specialists
04.2017 - 11.2017
- Responsible for making sure that each patient's chart was updated properly after each appointment
- Assisted in explaining the potential effects of medications that were prescribed by both doctors
Education
Vocational school - Medical Assisting
Kaplan Academy Of Southern California
Palm Springs, CA06.2009
Trade school - Sterile Processing Technician
Regional occupational program
Indio, CA06.2007
Trade school - Home Health Aid
Regional Occupational Program
Indio, CA06.2007
Skills
- Customer service
- Data entry
- Vital signs
- Communication skills
- Organizational skills
- Bilingual
- Microsoft Outlook
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Customer support
- Administrative experience
- Phone etiquette
- Hospitality
- Medical administrative support
- EMR systems
- Medical terminology
- Medical receptionist
- Multi-line phone systems
- Front desk
- Computer skills
- Insurance Verification
- Medical Records
- Epic
- Patient Care
- Medical Office Experience
- ICD-10
- Triage
- Hospital Experience
- HIPAA
- Clerical Experience
Medical Scheduling
Certification
- BLS Certification, 11/01/22, 11/01/24
- CPR Certification, 11/01/22, 11/01/24
- Food Handlers Card of CA, 02/01/24, Current
Volunteer Experience
Coachella Valley Rescue Mission, Kitchen Co-Lead, 05/01/24, Current, Volunteer in the kitchen for CVRM. Such as food preparation, cooking techniques and kitchen organization. Provided friendly and attentive service. Inventoried and restocked items throughout day. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Languages
Spanish
Native or Bilingual
Timeline
Kitchen Co-Lead
Coachella Valley Rescue Mission
05.2024 - Current
Crew Member
McDonald's
01.2024 - 03.2024
Private Caregiver
Independent Contractor/Consultant
12.2022 - 04.2023
Support Specialist
The People Concern
10.2021 - 05.2022
Behavioral Intervention Specialist
360 Behavioral Health California Psychcare
10.2021 - 01.2022
Medical Assistant
Dermatology and Plastic Surgery Specialists
04.2017 - 11.2017
Vocational school - Medical Assisting
Kaplan Academy Of Southern California
Trade school - Sterile Processing Technician
Regional occupational program
Trade school - Home Health Aid
Regional Occupational Program
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