Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUCERO COLLADO

Carteret

Summary

Experienced individual proficient in documentation, tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously. Well-versed in personnel management, accounting and import/export shipments.

Overview

12
12
years of professional experience

Work History

Operations Assistant

Trezzco Trucking
01.2017 - Current
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and dispatching.
  • Managed companies accounts payable and receivables. Generated invoices and applied payments.
  • Reconcile customer accounts to ensure accuracy.
  • Manage the payroll processing, including the calculation, preparation, and distribution of employee paychecks.
  • Monitored and updated warehouse inventory and maintained accurate records of inventory and stock movements.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Coordinated with freight forwarders and brokers with container shipment details & deliveries.
  • Processed PTTs (permit to transfer) permits with US Customs.
  • Maintained driver's compliance records with DOT and company regulations up to date.
  • Generated and maintained up-to-date customer records and shipment documentation.
  • Tracked ocean container import and export shipments.
  • Assisted with administrative tasks, including filing, answering phones.

Customer Service Dispatcher

JF Hillebrand USA
12.2019 - 09.2020
  • Answered phone calls and responded to customer emails.
  • Dispatched rail shipments to truckers.
  • Monitored and tracked rail import containers to coordinate timely arrivals and deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Prepared accurate cost estimates for shipments to provide clients with exact fees and information.
  • Provided truckers with assistance for pickup and delivery.

Dispatch Assistant

Transways Motor Express
11.2015 - 01.2017
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed and tracked shipping container orders.
  • Assisted with administrative tasks , including filing , answering phones.
  • Generated and maintained up - to - date customer records and shipment documentation.
  • Maintained driver 's compliance records with DOT and company regulations up to date.

Sales Associate

The Children's Place
10.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Teacher's Aide

Center For Lifelong Learning
04.2014 - 06.2014
  • Assisted teachers with supervision and care of group of 15-18 children.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Interacted physically and verbally with students throughout each day.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Assisted in multi - disabled support classes helping with gross motor , fine motor , interpersonal relationships, visual, auditory and communication skills.

Server

Don Manuel's Restaurant
09.2013 - 01.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Secretary

Perth Amboy Board Of Education
07.2011 - 08.2012
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Assisted with payroll duties


Education

No Degree - Psychology

Penn State University
Altoona

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06.2012

Skills

  • Document Control
  • Operations Management
  • Customer Engagement
  • Logistics Planning
  • Compliance Monitoring
  • Budget Tracking
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • P&L Administration
  • Inventory Tracking and Management
  • Ability to work in a fast-paced environment
  • Proficient in Quickbooks, Microsoft Word and Excel
  • Ability to multitask, prioritize and manage time effective and highly self-motivated

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Dispatcher

JF Hillebrand USA
12.2019 - 09.2020

Operations Assistant

Trezzco Trucking
01.2017 - Current

Dispatch Assistant

Transways Motor Express
11.2015 - 01.2017

Sales Associate

The Children's Place
10.2015 - 01.2016

Teacher's Aide

Center For Lifelong Learning
04.2014 - 06.2014

Server

Don Manuel's Restaurant
09.2013 - 01.2014

Secretary

Perth Amboy Board Of Education
07.2011 - 08.2012

No Degree - Psychology

Penn State University

High School Diploma -

Perth Amboy High School

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