Lucero Cuevas
San Diego,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
12.2022 - 08.2023
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Receptionist
Hampton Inn By Hilton
03.2020 - 12.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05.2024
Skills
- Office Administration
- Administrative Support
- Customer Service
- Clerical Support
- File Organization
- Issue handling
- Conflict Management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
12.2022 - 08.2023
Front Desk Receptionist
Hampton Inn By Hilton
03.2020 - 12.2022
Bachelor of Science - Criminal Justice
San Diego State University