Overview
Work History
Education
Languages
Timeline
Generic

Lucero DePena

The Bronx,NY

Overview

8
8
years of professional experience

Work History

Substitute Paraprofessional

NYC Department Of Education
11.2023 - Current
  • Provided support during classes, group lessons, and classroom activities.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
  • Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.

Sales Associate

Zara
06.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

BDC Service Representative

Metro Honda - Jersey City
10.2018 - 05.2019
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.

Cashier

Bravo Supermarket
11.2015 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Early Childhood Education

Bronx Community College of The City University of New York
The Bronx, NY

High School Diploma -

Queens Vocational And Technical High School
Queens, NY
06.2016

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Substitute Paraprofessional

NYC Department Of Education
11.2023 - Current

Sales Associate

Zara
06.2019 - 03.2020

BDC Service Representative

Metro Honda - Jersey City
10.2018 - 05.2019

Cashier

Bravo Supermarket
11.2015 - 01.2018

No Degree - Early Childhood Education

Bronx Community College of The City University of New York

High School Diploma -

Queens Vocational And Technical High School
Lucero DePena