Lucero DePena
The Bronx,NY
Overview
8
8
years of professional experience
Work History
Substitute Paraprofessional
NYC Department Of Education
11.2023 - Current
- Provided support during classes, group lessons, and classroom activities.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided one-on-one assistance to students who needed additional support, enabling them to achieve academic goals.
- Promoted a safe learning environment by closely monitoring student behavior and intervening when necessary to maintain orderliness in the classroom.
Sales Associate
Zara
06.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
BDC Service Representative
Metro Honda - Jersey City
10.2018 - 05.2019
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
Cashier
Bravo Supermarket
11.2015 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Early Childhood Education
Bronx Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Queens Vocational And Technical High School
Queens, NY06.2016
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Substitute Paraprofessional
NYC Department Of Education
11.2023 - Current
Sales Associate
Zara
06.2019 - 03.2020
BDC Service Representative
Metro Honda - Jersey City
10.2018 - 05.2019
Cashier
Bravo Supermarket
11.2015 - 01.2018
No Degree - Early Childhood Education
Bronx Community College of The City University of New York
High School Diploma -
Queens Vocational And Technical High School