Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucero Donoso

Key Largo

Summary


Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

5
5
years of professional experience

Work History

Host

Bungalows Key Largo
01.2024 - 05.2025
  • Greeted and seated guests, ensuring positive first impressions in a fast-paced environment.
  • Assisted with menu explanations and answered guest inquiries to enhance dining experience.
  • Coordinated with kitchen staff to manage reservations and optimize table turnover.
  • Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
  • Trained new hosts on operational procedures and customer service standards.
  • Utilized reservation systems to track guest seating preferences and special requests.
  • Developed familiarity with menu items to provide informed recommendations to guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Kitchen Associate

Marine Lab
05.2023 - 07.2023
  • Prepared and assembled food items according to standardized recipes and presentation guidelines.
  • Operated kitchen equipment safely, ensuring compliance with health and safety regulations.
  • Maintained cleanliness and organization of kitchen workspace to uphold sanitation standards.
  • Assisted in inventory management by tracking stock levels and organizing supplies efficiently.
  • Monitored quality of ingredients to ensure freshness and adherence to quality standards.

Host

Cafe Largo
01.2023 - 02.2023
  • Greeted and seated guests, ensuring pleasant dining experiences.
  • Managed reservation system, optimizing table turnover and guest flow.
  • Coordinated with kitchen and service staff to address guest needs promptly.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Store Associate

CVS Pharmacy
01.2020 - 03.2022
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained accurate inventory levels through regular stock checks and organization.
  • Operated point-of-sale systems efficiently, ensuring timely transactions and customer service.
  • Collaborated with team members to maintain store cleanliness and visual merchandising standards.
  • Processed shipments and restocked shelves promptly to ensure product availability.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.

Education

GED -

GED ONLINE Program
Key Largo, FL
01-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Professional appearance
  • Telephone reception
  • Reservations
  • Foreign language skills
  • Phone etiquette
  • Upselling
  • Calm demeanor
  • Flexible and adaptable

Languages

Spanish
Native or Bilingual

Timeline

Host

Bungalows Key Largo
01.2024 - 05.2025

Kitchen Associate

Marine Lab
05.2023 - 07.2023

Host

Cafe Largo
01.2023 - 02.2023

Store Associate

CVS Pharmacy
01.2020 - 03.2022

GED -

GED ONLINE Program

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