Lucero Duran
Dedicated Customer Service Representative with a proven track record of providing exceptional customer experiences. Eager to transition into a challenging role that allows me to leverage my strong customer service background while honing and expanding my office skills. Possessing excellent communication, problem-solving, and organizational abilities. I am ready to contribute to a dynamic team environment while further developing proficiency in data management.
Work History
Customer Service Representative
2 Years 5 MonthsPromoted from Call Center Representative to Chat customer Service Specialist within eight months in recognition of strong performance and customer service excellence.
Managed multiple customer chat conversations simultaneously while maintaining accuracy, professionalism, and high customer satisfaction.
Resolved complex customer inquiries related to billing, account management, service requests, and technical issues through efficient problem-solving.
Collaborated cross-functionally with billing, operations, technical support, and other internal departments to investigate and resolve customer concerns.
Manager
1 Year 11 Months- Led, trained, and delegated tasks to team of 15 employees, enhancing team effectiveness.
- Set and met daily sales targets based on past weekly and monthly trends.
- Collaborated with company stakeholders on setting marketing strategies from an operational standpoint.
- Forecasted weekly inventory and supplies based on prior week sales to ensure optimal stock levels.
- Analyzed data from point of sale system (Clover) to improve customer service and satisfaction.
Lead Teacher
1 Year 5 Months- Administrative leadership- provided effective leadership in overseeing daily operations of the childcare facility, ensuring compliance with licensing requirements, safety standards, and organizational policies.
- Encouraged parental involvement through regular updates, newsletters, and open-door policies, fostering a sense of community.
- Worked closely with parents and specialists to create individualized support plans for children with unique requirements.
- Handled the data entry process for new enrollments, ensuring accurate and up-to-date information on the childcare database.
Team Lead
2 Years 6 Months- Lead a team of 15-20 retail associates, providing guidance, motivation, and training to optimize performance.
- Implemented inventory management practices that minimized stockouts, ensuring product availability and maximizing sales opportunities.
- Coordinated joint promotional campaigns with Crossfit gym members, driving foot traffic to the store and increasing sales conversion rates.
Education
Fire Fighter Certification - Fire Science
Lone Star College-Cy Fair
Fire Academy Program
Accepted into the Fire Academy Program with training scheduled to begin in August 2026.
Preparing to complete firefighter training in accordance with Texas Commission on Fire Protection (TCFP) standards.
Emergency Medical Technician (EMT Program)
RC Health services (Expected completion August 2026)