Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucero Fernandez Gonzalez

Oxford,PA

Summary

Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in 3 areas and flexible with changing business needs. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable employee seeking manager position. Offering excellent communication and good judgment. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest cashier with solid background in fast environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Outgoing Cricket Wireless Sales Associate offering 6 months of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Detail-oriented Tax Preparer with 6 months of experience in tax preparation for Liberty Tax. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships and preparing complete and accurate tax returns. Knowledgeable in overseeing all paperwork for tax preparation. Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.

Overview

3
3
years of professional experience

Work History

Tax Preparer

Liberty Tax
12.2023 - 05.2024
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Managed multiple deadlines efficiently, ensuring all clients'' taxes were filed on time without compromising quality or accuracy.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Analyzed prior year returns for discrepancies, correcting errors to favor clients' financial positions.

Cell Phone Sales Representative

Cricket Wireless
08.2023 - 01.2024
  • Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
  • Increased store sales by effectively upselling accessories and add-on services to customers.
  • Collaborated with other store departments to provide comprehensive solutions and create a seamless shopping experience for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

Walmart
03.2021 - 02.2023
  • Processed refunds and exchanges in accordance with company policy.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Checked personal identifications during alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Mentored new team members on sales software system operation.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Approached every question or concern with calm and level-headed approach.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Created staff break and lunch schedules strategically to keep store adequately staffed for customer traffic.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Greeted customers and responded to requests for information.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Oxford Area High School
Oxford, PA
06.2022

Skills

  • Time Management
  • Cash Register Systems
  • Production Efficiency
  • Staff Training
  • Customer Relationships
  • Identification Checks
  • Refunds and Exchanges
  • Removing Trash
  • Guest Communication
  • Issue Resolution
  • Coaching and Mentoring
  • Product Display
  • Rotation Procedures
  • Critical Thinking
  • Trash Collection
  • Register Operations
  • Cleaning
  • Stocking Shelves
  • Grocery Bagging Skills
  • Constructive Feedback
  • Handling Payments
  • Cash Drawer Management
  • Peer Relationships
  • Cleaning Procedures
  • Time Management Skills
  • Till Counting
  • Stocking and Replenishing
  • Display Arrangements
  • Data Entry
  • Moving Merchandise
  • Product and Service Sales
  • Verbal and Written Communication
  • Safety Awareness
  • Product Knowledge
  • Customer Satisfaction
  • Carts Collection
  • Cleaning Spills
  • Store Layouts
  • Bagging Items
  • End Cap Placement
  • Price Verifications
  • Safety Protocols
  • Building End Caps
  • Item Replenishment
  • Goals and Performance
  • Cash Handling
  • Machinery Upkeep
  • Cardboard Baling
  • Workplace Safety
  • Customer Interaction
  • Credit and Cash Transactions
  • Cleaning and Organization
  • Customer Needs Assessments
  • Accurate Money Handling
  • Office Equipment
  • Team Contribution
  • Restocking Items
  • Grocery Standards
  • Merchandising
  • Safety Methods
  • Food Safety Standards
  • Special Assignments
  • Equipment Cleaning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tax Preparer

Liberty Tax
12.2023 - 05.2024

Cell Phone Sales Representative

Cricket Wireless
08.2023 - 01.2024

Cashier

Walmart
03.2021 - 02.2023

High School Diploma -

Oxford Area High School
Lucero Fernandez Gonzalez