Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Lucero Galvan

Dallas,Texas

Summary

Reliable employee seeking office admin position. Offering excellent communication and good judgment. With over 10 successful years of clerical experience in busy office environments. Excels in customer service.

Overview

25
25
years of professional experience

Work History

Customer Service Representative/Shipping Coordinator

Solara Custom Doors & Lighting
07.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to email customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed PO's, to sales orders, collected payment and turned over to production.
  • Was in charge of shipping.
  • I was in charge of purchasing for the lighting department on anything needed for production and any office supplies.
  • I have to make sure our all files were saved in all 3 different locations. (2) different digital files and in the physical files.
  • Assisted Manager with reconciling on shipment accounts and anything she needed assistance with.
  • Entered credit card purchases for the Doors department.

Office Administrative Assistant

Metro Lawn Care, Inc.
03.2022 - 07.2023
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets.
  • Drafted contracts with new customers.
  • Entered data and completed other clerical tasks.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Was in charge of making sure all non english speakers filled out employment applications properly and had all correct Immigration documentation.
  • Filed weekly 941 tax payments, quarterly and monthly reports, for State Comptroller and TWC.
  • Assisted in Sales Tax audit and Yearly Insurance audit.
  • During busy season ran 40-43 employee payroll.
  • During slow season ran 7-12 employee payroll.
  • Invoiced twice a month on over 94 customers on file.
  • Reconciled all credit card accounts.
  • Processed check payments.
  • AP/AR and collections.

Office Assistant

SR Commercial Roofing, LLC.
06.2013 - 06.2022
  • Processed invoices using QuickBooks. Usually Fridays go to clients' offices and pick-up payments.
  • AP/AR
  • Filed 941 reports and sales tax reports.
  • Payroll for up to 23 employees on weekly basis.
  • Maintained employee records and made sure everything was up to date.
  • Ran errands for the company owner when needed.

Office Manager

Accurate Waste Control, Inc.
01.2001 - 01.2020
  • Received all incoming calls and dispatched them accordingly.
  • Prepared next day route schedules for drivers.
  • Made sure drivers had everything in their trucks needed to be in good standing with City and State officials.
  • Went to truck parts stores to buy or order parts along with errands for owners.
  • Handled accounts receivables and payables.
  • Ran payroll for 1- 7 employees.
  • Performed billing, collection and reporting functions for office.
  • Opened vendor and customer accounts.
  • Maintained computer and physical filing systems.
  • Interceded between drivers and customers during arguments and diffused tense situations.

Corporate Receptionist

Hazel Staffing Solutions
06.1999 - 12.1999
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Received and routed business correspondence to correct departments and staff members.
  • Set up clients for filling out applications and made sure were filled out completely and continued with testing process. Once finished I would direct them to interview.
  • Help other staff members draw up spread sheets, organize files or any other office work related job needed help on.

Education

High School Diploma -

Skyline High School
Dallas, TX
05.1999

Skills

  • Bilingual
  • Filing and data archiving
  • Accounting Familiarity
  • Administrative support
  • Invoice Processing
  • Sorting and labeling
  • Scheduling
  • Mail handling
  • Self Starter
  • Payment Processing
  • Serve Customer Needs
  • AR/AP

Timeline

Customer Service Representative/Shipping Coordinator

Solara Custom Doors & Lighting
07.2023 - 12.2023

Office Administrative Assistant

Metro Lawn Care, Inc.
03.2022 - 07.2023

Office Assistant

SR Commercial Roofing, LLC.
06.2013 - 06.2022

Office Manager

Accurate Waste Control, Inc.
01.2001 - 01.2020

Corporate Receptionist

Hazel Staffing Solutions
06.1999 - 12.1999

High School Diploma -

Skyline High School

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Lucero Galvan