Lucero Galvan
San Antonio
Summary
Senior Operations and Supply Chain Leader with strong expertise in driving operational excellence. Achieved a 15% increase in throughput through automation deployment, while implementing cost optimization strategies that delivered $1.19 million in weekly savings. Proven track record in cross-functional leadership and standardizing operational mechanisms across multiple fulfillment centers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Operations Manager (Stretch Assignment) / CX Program Lead
Amazon
San Marcos
01.2025 - Current
- Led deployment of RUM automation, increasing induct throughput 15% (1,355 to 1,552 UPH), expanding system capacity to 18,000 units per hour while reducing equipment jams by 84%.
- Assumed ownership of outbound value stream, increasing throughput from 54 to 60.8 TPH, reducing PIM inventory from 6,200 to 4,900 units, and increasing chuting rate from 136.9 to 162.28 while authoring a cost optimization strategy adopted regionally.
- Led the South Central regional cost optimization program, creating sustainable operating mechanisms that improved year-over-year labor cost input metrics and delivered recurring labor savings of
- $1.19 million per week
- Across the region.
- Designed and implemented a regional FUD reduction program across seven fulfillment centers, lowering defect rates from 3.4% to 2.5%, increasing tool adoption by 45%, and establishing the regional onboarding standard.
- Developed a standardized pre-slam operating mechanism across four high-volume sites, improving regional ranking from #16 to #9, reducing late-slam defects by 13% year over year, and decreasing escalations by 35%.
- Led Lean 5S initiatives, reducing repeat safety incidents by 40% and improving operational accuracy by 15% within 90 days.
- Developed regional SOPs while training 48 managers across four fulfillment centers, achieving 94% adoption within two weeks.
Operations Manager (Inbound SME)
Amazon
San Marcos
09.2022 - 01.2025
- Directed operations through seven front-line managers, 14 Process Assistants, and more than 400 associates while maintaining safety, productivity, quality, and cost performance.
- Introduced Hoshin Kanri planning across inbound operations, achieving 14% year-over-year improvement in cost performance.
- Partnered with regional program teams to automate associate staffing through Staffing Command Center, improving labor allocation, productivity, and associate satisfaction.
- Created Process Path Owner governance and Triage Trees, resulting in 27% reduction in operational defects.
- Served as site owner for Safety A3, launching initiatives that reduced recordable safety incidents by 57%.
Area Manager – Ship Dock
Amazon
San Marcos
01.2021 - 09.2022
- Led an organization of more than 80 associates while consistently ranking among the top three teams in productivity and quality.
- Earned Rio Grande Region Top Leader recognition for Q1 2022.
- Led implementation of COSMIC 1.0, enhancing site’s network ranking to #3 for ship dock quality.
- Developed standardized labor planning methodology, streamlining staffing and improving overall productivity.
Inventory Control & Quality Assurance Manager
Amazon
San Marcos
05.2020 - 01.2021
- Led cross-functional teams to establish quality standards and ensure compliance.
- Developed quality assurance processes to enhance product reliability and performance.
- Conducted regular audits to identify areas for improvement in production processes.
- Redesigned pallet-land storage strategy to enhance storage capacity by 38%.
- Prevented loss of 73,000 inventory units through identification of routing failures and coordination of cross-site recovery efforts.
Process Assistant
Amazon
San Marcos
07.2019 - 05.2020
- Oversaw daily operations for 50 associates, ensuring smooth workflow and operational efficiency in Process Assistant and acting Area Manager roles.
- Guided Process Assistants and new Area Managers, facilitating their development and integration into the team.
- Assisted in coordinating daily workflow and project timelines for team efficiency.
- Managed documentation and reports to maintain accurate records of processes.
- Developed training materials for onboarding new team members and enhancing skills.
Learning Ambassador / Process Guide
Amazon
San Marcos
07.2017 - 07.2019
- Exceeded productivity targets while facilitating onboarding and technical training for new hires across multiple fulfillment centers.
- Facilitated interactive learning sessions for diverse audiences across multiple platforms.
- Developed engaging educational materials to enhance participant understanding and retention.
- Collaborated with teams to assess training needs and tailor programs accordingly.
Education
Bachelor of Arts - Anthropology
Texas State University
San Marcos, TX05-2017
Skills
- Supply chain strategy
- Program management
- Operations leadership
- Continuous improvement
- Lean methodologies
- Lean certification
- Operational excellence
- Cost optimization
- Automation deployment
- Quality assurance
- Change management
- Workforce planning
- Cross-functional leadership
- Standard work development
- Data-driven decisions
Certification
- Lean Six Sigma Yellow Belt
Timeline
Senior Operations Manager (Stretch Assignment) / CX Program Lead
Amazon
01.2025 - Current
Operations Manager (Inbound SME)
Amazon
09.2022 - 01.2025
Area Manager – Ship Dock
Amazon
01.2021 - 09.2022
Inventory Control & Quality Assurance Manager
Amazon
05.2020 - 01.2021
Process Assistant
Amazon
07.2019 - 05.2020
Learning Ambassador / Process Guide
Amazon
07.2017 - 07.2019
Bachelor of Arts - Anthropology
Texas State University