Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lucero Garcia

Kissimmee,FL

Summary

Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

9
9
years of professional experience

Work History

Merchandise Associate

Gatorland
12.2023 - Current
  • Increased guest satisfaction by providing exceptional service and maintaining clean, organized sales floor.
  • Implemented innovative solutions to address common merchandising challenges such as limited space or high-traffic areas within the store layout.
  • Answered guest questions regarding store merchandise, department information, and pricing.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Utilized strong communication skills to work effectively with team members and resolve guest concerns promptly.
  • Enhanced the visual appeal of the store by constructing creative displays that showcased featured products effectively.
  • Enhanced guest satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Merchandise Associate

Sea World Parks & Resort
01.2021 - 06.2023
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Assisted in locating desired items and provided advice on product features.
  • Ensured compliance with company policies regarding pricing on promotions.
  • Provided superior customer service by responding promptly to inquiries and resolving guest complaints.
  • Provided training and guidance for new employees in merchandising practices.
  • Operated cash register or POS system to receive payment by cash, check, and credit card.

Event Planner

Junivette Events
05.2015 - 01.2021
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Coordinated schedules and timelines for events.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Corresponded with clients to answer questions and resolve issues.
  • Coordinated florists, photographers, and musicians for events.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Worked closely with customer to meet event goals, maintain deadlines and resolve complaints or service issues.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Enhanced client satisfaction by executing memorable and well-organized events.
  • Managed budgets effectively, providing cost-saving solutions without sacrificing event quality.
  • Monitored guest satisfaction levels throughout the duration of an event.

Education

Bachelor of Science - General Psychology

University of Central Florida
Orlando, FL
12.2023

Associate of Arts - General Studies

Valencia College
Orlando, FL
07.2021

Skills

  • Critical Thinking
  • Customer Service
  • Microsoft Office
  • Bilingual in English and Spanish
  • Team leadership
  • Communications
  • Creativity and Adaptability
  • Cash Management
  • Promotional support

Languages

English
Full Professional
Spanish
Native or Bilingual

References

References available upon request.

Timeline

Merchandise Associate

Gatorland
12.2023 - Current

Merchandise Associate

Sea World Parks & Resort
01.2021 - 06.2023

Event Planner

Junivette Events
05.2015 - 01.2021

Bachelor of Science - General Psychology

University of Central Florida

Associate of Arts - General Studies

Valencia College

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Lucero Garcia