Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUCERO HERNANDEZ

Texas

Summary

Dynamic Sales & Customer Support Representative at Powerseal with a proven track record in complaint handling and customer success management. Expert in remote technical support and data management, I excel in resolving complex issues while enhancing client satisfaction through effective communication and organizational skills. Committed to delivering exceptional service and fostering strong customer relationships.

Overview

6
6
years of professional experience

Work History

Sales & Customer Support Representative

Powerseal
04.2022 - Current
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Responded to customer inquiries via email and live platforms with a focus on clarity and speed.
  • Assisted clients with account access, password resets, and general FAQ.
  • Provided product information and promotional assistance.
  • Maintained accurate records of customer interactions and supported daily reporting.

Virtual Administrative Assistant

Global Manufacturing
02.2019 - 03.2022
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Translated internal and external documents (English <-> Spanish)

Education

MBA - FINANCE

UNIVERSIDAD AUTONOMA DE COAHUILA
COAHUILA, MEXICO
07-2021

BBA - Business Administration

UNIVERSIDAD AUTONOMA DE COAHUILA
COAHUILA, MEXICO
12-2018

Skills

  • Customer success management
  • Complaint handling
  • Data management
  • Remote technical support
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Microsoft windows and office

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales & Customer Support Representative

Powerseal
04.2022 - Current

Virtual Administrative Assistant

Global Manufacturing
02.2019 - 03.2022

MBA - FINANCE

UNIVERSIDAD AUTONOMA DE COAHUILA

BBA - Business Administration

UNIVERSIDAD AUTONOMA DE COAHUILA

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