Lucero Juarez Nava
Pflugerville,TX
Summary
Dynamic General Manager with a proven track record at Metro by T-Mobile, excelling in leadership and operations management.
Achieved consistent revenue growth through strategic sales initiatives and exceptional team development. Skilled in inventory control and relationship building, fostering loyalty and enhancing customer satisfaction. Committed to driving performance improvements and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
General Manager
Metro by T-Mobile
03.2020 - 10.2025
- Led team to achieve sales targets through effective coaching and performance management.
- Developed and implemented operational strategies to enhance customer experience and satisfaction.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented training programs for staff, enhancing service delivery standards consistently.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager
Metro by T-Mobile
11.2017 - 02.2020
- Conducted regular performance reviews, providing feedback to drive individual improvement.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Attended industry events and conventions to explain sales opportunities.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
GED -
Essential Education Program
Corvallis, ORSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Relationship building
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff motivation
- Performance improvements
- Sales expertise
- Team oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Metro by T-Mobile
03.2020 - 10.2025
Manager
Metro by T-Mobile
11.2017 - 02.2020
GED -
Essential Education Program