Lucero Lazcano
Delano,CA
Summary
To obtain a position where my professionalism, communication capabilities, and public relations skills can be utilized to obtain a challenging position with growth potential.
Experienced Agency Manager with years of experience managing company portfolio of agency partners receiving managed services. Developed lead generation targets, designed, and conducted marketing events, provided constant support to clients in developing business strategies and maximizing company service and technology impact and tracked business volume and account revenues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Agency Manager
Pronto Insurance Company
Delano, CA
02.2023 - 07.2025
- Monitored client accounts to ensure accuracy of billing information and proper collection of payments.
- Collaborated with other departments to streamline processes and improve overall efficiency.
- Developed strategies to improve customer retention rates while increasing overall market share.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Legal Assistant
Moreno Law Group
Delano, CA
12.2020 - 06.2021
- My duties included managing office locations, completing and submitting all required documents, managing client cases, receiving new incoming cases, and establishing contracts for services.
Legal Assistant
Amervisa Law Offices
Delano, CA
01.2019 - 01.2020
- My duties included translating birth certificates and other relevant paperwork, completing and submitting all necessary forms, managing client cases.
Legal Secretary
Amervisa Law Offices
Delano, CA
11.2017 - 12.2018
- My duties included assisting current and potential clients, receiving payments, filing, and taking all incoming calls. I was also in charge of the money transactions and bank deposits.
Education
GED -
Delano Adult School
DelanoSkills
- Computer
- Copy
- Scan
- Microsoft 360
- Appointment Scheduling
- Money handling
- Customer Service
- Office/Clerical administration
- Team Player
- Attention to detail
- Fast learner
- Outgoing
- Reliable
- Responsible
- Hard worker
- Composed under stressful situations
- Adaptability
- Billing accuracy
- Customer service
- Team collaboration
- Communication skills
- Time management
- Staff training
- Sales management
- Marketing management
- Excellent communication
- Decision-making
- Staff hiring
- Professionalism
- Records organization and management
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Agency Manager
Pronto Insurance Company
02.2023 - 07.2025
Legal Assistant
Moreno Law Group
12.2020 - 06.2021
Legal Assistant
Amervisa Law Offices
01.2019 - 01.2020
Legal Secretary
Amervisa Law Offices
11.2017 - 12.2018
GED -
Delano Adult School
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