Lucero Lopez
Delano,CA
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 9 years of related experience.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Berchtold Equipment Delano
01.2014 - Current
- As a Warranty Administrator, I am well-versed in the art of paying attention to detail, and I take a proactive approach to verifying all information.
- My exceptional multitasking and communication skills enable me to juggle several tasks simultaneously, ensuring that all tasks are completed to the highest standard.
- As part of my responsibilities, I have conducted cross-training programs for service writers, service advisors, and service managers to ensure that they have the necessary skills and knowledge to provide exceptional service to our customers
- In addition to this, I oversee the warranty side of the department, which involves managing warranty claims, ensuring compliance with manufacturer requirements, and processing warranty reimbursements.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Account Specialist
U.S Claims Services
01.2012 - 01.2014
- Verified claims eligibility and accuracy.
- Maintain high levels of security protocols
- Managed over 50 accounts and increased my sales in just two months.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Skills
- Policy Enforcement
- Account Management
- Financial Transactions
- Organizing and Prioritizing Work
- Warranty Management
- Claims submissions
- Recordkeeping Organization
- 10-Key Touch
- Data Integrity
Languages
Spanish
Native or Bilingual
Timeline
Warranty Administrator
Berchtold Equipment Delano
01.2014 - Current
Account Specialist
U.S Claims Services
01.2012 - 01.2014
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