Lucero Lopez
Palm Desert
Summary
Dynamic and dedicated professional with a strong background in customer engagement and cleanliness from Walmart and Agua Caliente Casino Resort & Spa. Proven ability to enhance shopping experiences through effective shelf stocking and organization. Recognized for excellent time management and a commitment to maintaining high standards of hygiene and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Floor Associate
Walmart
12.2022 - 12.2025
- Assisted customers in locating products and providing information on promotions.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to restock shelves and ensure product availability.
- Implemented store layout changes to optimize product placement and increase visibility.
- Monitored inventory levels and reported discrepancies to management for action.
- Trained new associates on operational procedures and customer service best practices.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Housekeeping Room Attendant
Agua Caliente Casino Resort & Spa
09.2021 - 12.2021
- Cleaned and sanitized guest rooms, ensuring adherence to cleanliness standards.
- Replenished supplies and amenities, enhancing guest comfort and satisfaction.
- Reported maintenance issues promptly to ensure a safe environment for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Disposed of trash and recyclables each day to avoid waste buildup.
Housekeeping Room Attendant
Worldmark Indio
06.2019 - 09.2021
- Assisted customers in locating products and providing information on promotions.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Collaborated with team members to restock shelves and ensure product availability.
- Implemented store layout changes to optimize product placement and increase visibility.
- Monitored inventory levels and reported discrepancies to management for action.
- Trained new associates on operational procedures and customer service best practices.
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Education
High School Diploma -
Indio High School
Indio, CASkills
Customer engagement
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Floor Associate
Walmart
12.2022 - 12.2025
Housekeeping Room Attendant
Agua Caliente Casino Resort & Spa
09.2021 - 12.2021
Housekeeping Room Attendant
Worldmark Indio
06.2019 - 09.2021
High School Diploma -
Indio High School