Lucero Loya
Fremont,CA
Summary
To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
12
12
years of professional experience
Work History
Assistant Cafe Manager
Bon Appetit At Google
04.2017 - 04.2022
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Handling client complaints or concerns quickly and professionally to maintain good client relationships.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Helping to train new employees in company procedures.
- Work closely with the chef to review the accuracy of menu and allergens.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Kept cafe in full compliance with health code standards and achieved consistent scores above number.
- Managing employee development.
Supervisor
Bon Appetit At Google
06.2015 - 04.2017
- Work closely with the chef to review the accuracy of menu and allergens.
- Weekly food safety and safety meetings.
- Prepare production or sales reports for management and ensure their unit meets the expectations for quality, productivity and safety.
- Acts as the contact person for employees with complaints or requests for time off.
- May act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
- Perform other duties as assigned.
- Collected, arranged, and input information into database system.
FOH Team Member
Bon Appetit At Google
07.2013 - 06.2015
- Promptly and warmly greet and direct guests to their tables based on availability or desired seating arrangements.
- Help create an overall enjoyable dining experience and promote a safe, clean and neat environment for guests and other associates.
- Help train new food service team members.
- Supervise the closing of the assigned dining room; ensure side work and station setup is properly completed.
- Assist with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
- Work with staff of other departments to perform job duties and during special events or functions.
- Perform other duties as assigned.
Customer Service Cashier
Nordstrom Rack
08.2019 - 11.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Selected and filled orders from stock to fulfill customer requirements.
- Picked and packed order items.
Day Porter
ABM Janitorial Services
07.2010 - 10.2012
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Dusted surfaces, ledges, fixtures and furniture.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Cosmetology - Beauty
Marinello Schools of Beauty
Hayward, CA06.2015
High School - High School
Parkridge Private School
Long Beach, CA06.2007
Skills
- Health Department Compliance
- Cafe Operations Management
- Customer Experience Management
- Hospitality Management
- Front of House Management
- Oversee Administrative Functions
- Employee Performance Evaluations
- 8 years of experience
- Manage teams of 15 or more employees
- Customer Service
- Food Safety Management
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Nordstrom Rack
08.2019 - 11.2020
Assistant Cafe Manager
Bon Appetit At Google
04.2017 - 04.2022
Supervisor
Bon Appetit At Google
06.2015 - 04.2017
FOH Team Member
Bon Appetit At Google
07.2013 - 06.2015
Day Porter
ABM Janitorial Services
07.2010 - 10.2012
Cosmetology - Beauty
Marinello Schools of Beauty
High School - High School
Parkridge Private School