Summary
Overview
Work History
Education
Skills
Timeline
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Lucero Martinez

Pharr

Summary

Dynamic professional with a proven track record at TexasWide Insurance Services, excelling in customer service and sales support. Bilingual communicator adept at enhancing client satisfaction and streamlining processes. Committed to continuous learning, I've gained strong organizational skills to achieve great results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Secretary

Garza's Tile
09.2023 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Manage PayRoll
  • Maintained daily report documents, memos and invoices.

Customer Support Specialist/Sales

TexasWide Insurance Services
02.2023 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Assisted individuals and families in selecting health insurance plans based on needs, budget, and eligibility.
  • Guided clients through policy applications, renewals, and qualifications.

Finance Processor

Bert Ogden Nissan
06.2022 - 12.2022
  • Received and reviewed incoming documents and materials.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Collaborated with other departments to optimize production workflows.

Caregiver/Teaching Assistant

Little Loves Educare
08.2018 - 04.2021
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Education

Education

South Texas College
McAllen, TX

Education

PSJA Thomas Jefferson TSTEM
Pharr, TX
05-2017

Skills

  • Customer service excellence
  • Sales support
  • Appointment scheduling
  • Customer response
  • Excellent Communication Skills
  • Bilingual
  • Commitment to continuous learning
  • Consistent attendance

Timeline

Secretary

Garza's Tile
09.2023 - Current

Customer Support Specialist/Sales

TexasWide Insurance Services
02.2023 - 11.2023

Finance Processor

Bert Ogden Nissan
06.2022 - 12.2022

Caregiver/Teaching Assistant

Little Loves Educare
08.2018 - 04.2021

Education

South Texas College

Education

PSJA Thomas Jefferson TSTEM

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Lucero Martinez