Lucero Martinez
Lancaster,CA
Summary
I am a very experienced, hardworking person with years of experience working. have had much success training staff and enhancing customer service to best customer satisfaction. i am very good at communicating and working as a team with other staff. I am a fast learner who is open to learn and be taught.
Overview
21
21
years of professional experience
Work History
Manager
Winchell's Donut House
Lancaster, CA
10.2018 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality product standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Led initiatives to streamline processes, resulting in increased operational efficiency and reduced costs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
Dry Cleaner
A-1 Cleaners
Lancaster, CA
03.2005 - 10.2018
- Operated washing machines and dryers to ensure optimal cleaning results for garments.
- Inspected items for stains and damage, applying appropriate treatments for effective removal.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Assisted in training new staff on equipment operation and cleaning procedures.
- Developed processes for more efficient workflow, reducing turnaround times for customer orders.
- Implemented quality control measures to uphold high standards of garment care and presentation.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Used pressing machines and hand irons on appropriate garments.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
- Used hand and machine markers to receive and mark articles for laundry or dry cleaning.
Education
No Degree -
Escuela Técnica 143
Oaxaca, Mx 06-1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Teamwork and collaboration
- Effective communication
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Training and development
- Active listening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
Winchell's Donut House
10.2018 - Current
Dry Cleaner
A-1 Cleaners
03.2005 - 10.2018
No Degree -
Escuela Técnica 143