Lucero Mendoza Suarez
Walla Walla
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Seasonal Customer Service Representative
TTEC Washington Health Plan Finder
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dasher
Doordash
04.2024 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Seasonal Patient Financial Counselor
PROVIDENCE ST MARY'S
01.2024 - 02.2024
- Patient Financial Counselors work closely with patients and their families to resolve patient accounts, identify eligibility, provide education, and submit applications for various programs
- They assist in making eligibility determinations for Providence St
- Joseph Health Financial Assistance, ensuring adherence to Providence's mission and values
Remote Call Center Level Agent 1 specialist
HSA Bank a Division of Webster Bank
04.2022 - 07.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Seasonal Remote Customer Service Representative
Russell Tobin
11.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Dental Assistant/Patient Service Representative
Aspen Dental
09.2020 - 08.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Cosmetologist
Lucy's Sole Proprioter
01.2018 - 09.2020
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained client treatment records and designed long-term care programs for return customers.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
Beauty Advisor/Sales Associate
Macy's
05.2019 - 03.2020
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
Temporary fill in Hair Dresser
Park Manor Nursing Home
11.2018 - 05.2019
- Managed appointment scheduling efficiently, maximizing productivity without compromising quality of service.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Bankruptcy, Family Divorce and DUI Receptionist
Rene Erm Law office
12.2017 - 05.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier
Harvest Foods
08.2016 - 04.2018
- Provided a positive customer experience with fair, friendly, and courteous service
- Made register sales on a cash register by scanning items, itemized and totaled customers' purchases
- Resolved customer issues, calls and answered questions
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Assistant Restaurant Manager/Sales clerk and waitress.
Salumiere Cesario
03.2015 - 11.2015
- I was an Assistant Manager during this time but I multi-tasked and played many roles.
- Sold Gourmet featured artisan cheeses handcrafted salami products, fresh produce, spices, olives, wines, beers and also watered American Italian gourmet food options during lunch, dinner and special events
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Analyzed daily sales figures and developed strategies to increase sales.
Checker
Grocery Outlet
08.2013 - 01.2015
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Supported store opening and closing procedures, ensuring readiness for business.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Processed both cash and card purchases and returns.
- Ensured accurate cash handling and balanced registers at end of each shift.
Shift Leader
Taco Bell
11.2011 - 01.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Education
Cosmetology degree -
Dental Assistant degree -
Associate in Arts and Science Degree -
Associate of Arts - Cosmetology
Walla Walla Community College
Walla Walla, WA06-2017
High School Diploma -
Walla Walla High School Blue Devils
Walla Walla, WA06-2013
Skills
- Customer service
- Promotional support
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
Certification
- Washington State Cosmetologist License
- Washington State Registered Dental Assistant License
- Washington State Driver's License
- Associate in Arts and Science Certification
Preferredname
Lucy
Authorization
True, False
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Customer Service Representative
TTEC Washington Health Plan Finder
10.2024 - Current
Dasher
Doordash
04.2024 - Current
Seasonal Patient Financial Counselor
PROVIDENCE ST MARY'S
01.2024 - 02.2024
Remote Call Center Level Agent 1 specialist
HSA Bank a Division of Webster Bank
04.2022 - 07.2023
Seasonal Remote Customer Service Representative
Russell Tobin
11.2021 - 04.2022
Dental Assistant/Patient Service Representative
Aspen Dental
09.2020 - 08.2021
Beauty Advisor/Sales Associate
Macy's
05.2019 - 03.2020
Temporary fill in Hair Dresser
Park Manor Nursing Home
11.2018 - 05.2019
Cosmetologist
Lucy's Sole Proprioter
01.2018 - 09.2020
Bankruptcy, Family Divorce and DUI Receptionist
Rene Erm Law office
12.2017 - 05.2018
Cashier
Harvest Foods
08.2016 - 04.2018
Assistant Restaurant Manager/Sales clerk and waitress.
Salumiere Cesario
03.2015 - 11.2015
Checker
Grocery Outlet
08.2013 - 01.2015
Shift Leader
Taco Bell
11.2011 - 01.2013
Dental Assistant degree -
Associate in Arts and Science Degree -
- Washington State Cosmetologist License
- Washington State Registered Dental Assistant License
- Washington State Driver's License
- Associate in Arts and Science Certification
Cosmetology degree -
Associate of Arts - Cosmetology
Walla Walla Community College
High School Diploma -
Walla Walla High School Blue Devils
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