Lucero Naranjo
Prescott,AZ
Summary
Versatile Medical Customer Service Representative known for providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Experience Patient Care Technician
Fresenius Medical Care
06.2021 - Current
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Front Desk Receptionist/Medical Assistant
Regional Center For Border Health
11.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Medical Assistant
Parker Family Practice
03.2018 - 11.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Certified Nursing Assistant
La Paz Regional Hospital
06.2017 - 03.2018
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Regional center of border health
Parker, AZ07.2017
High School Diploma -
Parker High School
Parker, AZ05.2015
Skills
- Professional Bedside Manner
- Acute and Rehabilitative Care
- Mobility Assistance Aptitude
- Blood Glucose Monitoring
- Medical Laboratory Procedures
- Patient Safety
- Patient Service
- Microsoft Word
- Microsoft Excel
- Call Center Operations
- Strong Telephone Etiquette
- Bilingual
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Experience Patient Care Technician
Fresenius Medical Care
06.2021 - Current
Front Desk Receptionist/Medical Assistant
Regional Center For Border Health
11.2020 - 06.2021
Medical Assistant
Parker Family Practice
03.2018 - 11.2020
Certified Nursing Assistant
La Paz Regional Hospital
06.2017 - 03.2018
Regional center of border health
High School Diploma -
Parker High School
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