Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lucero Padilla

North Richland Hills,TX

Summary

Detail-oriented Marketing Specialist with expertise in customer service and problem-solving. Proven ability to enhance promotional offer accuracy and streamline QA processes, driving improved customer experiences and revenue protection.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Marketing QA Specialist

Ranstad USA (7-11)
05.2023 - Current
  • Collaborate twice a week with an international offshore team to audit, validate, and maintain promotional offers, ensuring adherence to strict brand and quality standards.
  • Executed QA testing on all in-app promotions, validating pricing, eligibility rules, and functionality to prevent revenue loss, and ensure a positive customer experience.
  • Investigated and triaged inbound service tickets from 7E, PDI, or SPW stores, performing initial analysis to ensure they were resolved in an efficient amount of time or transferred issues to the correct technical teams.
  • Drove a meticulous QA process that reduced post-launch offer errors, safeguarding the customer experience and company revenue.
  • Analyzed and identified common error patterns in builds from the offshore team; created and shared best practices with refreshers, calling out the discrepancies in emails and, at times, walking through them on a Teams call that helped reduce initial submission errors substantially with each sales period.
  • Played an integral role in the production pipeline by participating in regular planning sessions to coordinate and specify all offer details prior to handoff with the offshore team

Digital Loan Processor

EECU
11.2021 - Current
  • Communicate with customers via Email and telephone to answer questions and resolve issues needed to finalize loan application.
  • Organize Title packets for refinance applications for our Title Department.
  • Navigate multiple programs, Meridian Link, Symitar, Outlook, TXDOT, UPS, Teams and I-3.
  • Contact current lienholder to obtain vehicle 18-day payoff, per diem and payoff address, and confirm no upcoming payment is due.
  • Contact Lease Companies to verify information on Lease Buyout packet.
  • Contact Dealerships should we need additional information or clarification regarding a Purchase Order that was received or obtaining a good E-mail or Fax number to send over Draft Letter.
  • Follow up with members that have yet to access DocuSign to complete their loan application or membership account.
  • Review and verify loan application is ready to be sent up to Underwriting by preparing all requested documents.
  • Ensure that documents requested such as Driver's Licenses, Insurance cards and Registration were current, determine if renewals were necessary.
  • Maintain handle times for each interaction to a maximum of 12 minutes to ensure the queues are cleared by end of business day.

Bank Teller

EECU
06.2015 - 11.2021
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Explained bank services, financial products and applicable fees to customers.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified and reported suspicious behavior to security personnel, or branch supervisor or manager as appropriate.
  • Issued and cashed money orders, cashier checks.
  • Trained new employees on teller operations.
  • Audited TCR’s, Tellers and the Vault, ensured all were in balance, if there was a discrepancy would investigate to source of outage.
  • Assisted members with Money Gram.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Verified large checks that were drawn off one of our members account by either looking up check history and or contacting the member.

Security Officer

Thomas Protective Service
08.2014 - 04.2015
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified vendors to allow guests passage.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Forest Park facilities.
  • Provided friendly and professional assistance to employees, and visitors.
  • Monitored surveillance cameras to ensure the perimeter was secure.

Cashier

Firehouse Subs
09.2012 - 08.2014
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wiped down counters and the line to remove debris, and maintain cleanliness.
  • Ensured the line was properly stocked with vegetables, condiments, portioned meats and bread.
  • Counted draw at the end of each business day and prepared bank deposit slip.

Education

Bachelor of Science - Criminal Justice

Tarleton
Stephenville, TX
05.2018

High School Diploma - undefined

Diamond Hill-J
Fort Worth, TX
05.2012

Skills

  • Customer service
  • Active listening
  • Time management
  • Spanish fluency
  • Team collaboration
  • Reliability
  • Eagerness to learn

Certification

AI for Marketing

Timeline

Marketing QA Specialist

Ranstad USA (7-11)
05.2023 - Current

Digital Loan Processor

EECU
11.2021 - Current

Bank Teller

EECU
06.2015 - 11.2021

Security Officer

Thomas Protective Service
08.2014 - 04.2015

Cashier

Firehouse Subs
09.2012 - 08.2014

Bachelor of Science - Criminal Justice

Tarleton

High School Diploma - undefined

Diamond Hill-J

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