Multifunctional Customer Service Professional and Military Veteran with 5+ years of customer service roles. Proven experience in building exceptional relationships with keen skills, a high level of initiative, attention to detail, and commitment to excellence and growth. Possess extensive knowledge of Customer Service, Administrative Support, Problem Solving, and Relationship Building. Proven ability to provide customer service in high-volume populations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology. Career supported by operational experience, subject matter expertise, and Passion.
Hi, I’m
Lucero Pearce
Hinesville,GA
Summary
Overview
4
years of professional experience
Work History
PSCUHinesville
Fraud Detection Specialist | Project Manager
01.2022 - 01.2022
Job overview
- Served as a Fraud Detection Specialist and monitored an average of 500 financial transactions daily
- Detected and prevented fraudulent transactions, resulting in a 15% reduction in financial losses for members
- Investigated and resolved 100 fraud alerts per week
- Achieved an 80% accuracy rate in alert resolution, minimizing false positives and ensuring efficient fraud detection
- Conducted weekly analysis of emerging fraud trends
- Identified and responded to new fraud patterns, resulting in a 10% improvement in the speed of adapting to evolving fraud schemes
- Collaborated with partner financial institutions on fraud prevention initiatives
- Reduced cross-institutional fraud incidents by 12%, enhancing the overall security of financial transactions
- Conducted monthly fraud prevention training sessions for internal staff
- Improved staff awareness and responsiveness, contributing to a 15% decrease in internal errors leading to false alerts
- Documented and reported on 26+ fraud cases for regulatory compliance
- Maintained 100% accuracy on case documentation, ensuring compliance with regulatory requirements and facilitating streamlined reporting.
Core Government ServicesFort Stewart
VTHP- Video Production Specialist
01.2022 - 01.2022
Job overview
- Develop execution plans for productions to include equipment requirements, personnel requirements, and location clearances
- Creation and integration of motion graphics for production and set design
- Apply thorough knowledge of video production equipment, techniques, linear and nonlinear editing procedures including video and audio capture processes, formats, and studio/set staging and event set up for capture
- Conduct and direct interviews with high level military officials
- Provide quality writing for customer script development, narration, or voice over and develop story boards
- Understand current technological trends and provides suggestions to plan future acquisitions
- Produce video production with a team or as an individual that incorporates audio and various graphics as needed
- Provide wide range of knowledge on set design and building techniques.
United States ArmyVarious Locations
Artillery Fire Support Specialist
01.2019 - 01.2021
Job overview
- Served as Artillery Fire Support Specialist and orchestrated and executed an average of 15 fire missions per month
- Achieved a 90% success rate in accurately delivering artillery fire, contributing to the success of operational missions
- Conducted target acquisition and reconnaissance for 20 missions
- Increased accuracy in target identification by 15%, resulting in more precise and effective fire support
- Maintained communication with 12+ forward observers and artillery units
- Achieved a 95% communication reliability rate, ensuring seamless coordination between units and minimizing delays in fire support
- Conducted 5+ bi-monthly training sessions for fire support teams
- Improved team readiness by 20%, enhancing the unit's overall proficiency in executing fire support operations
- Analyzed post-mission data for continuous improvement
- Implemented data-driven adjustments, resulting in a 10% increase in overall mission effectiveness
- Ensured adherence to safety protocols during all fire support operations
- Achieved zero incidents of safety violations, contributing to a safe operational environment for both personnel and equipment.
Old NavyTexas City, TX
Sales Associate
03.2018 - 01.2019
Job overview
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
PacsunTexas City, TX
Sales Associate
03.2018 - 01.2019
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Animal Behavior College Online
ABC Certified Dog Trainer from Animal Behavior And Ethology
University Overview
Hitchcock High SchoolHitchcock, TX
03.2018
University Overview
Skills
Dispute Resolution
Technicalcompetencies
Technicalcompetencies
Microsoft Office Suite 365, Mac / Microsoft WindowsKeycontributions
Keycontributions
- Exceptional Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process.
- Independent & Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
- Organized & Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.
Languages
Spanish
Native or Bilingual
Timeline
Fraud Detection Specialist | Project Manager
PSCU
01.2022 - 01.2022
VTHP- Video Production Specialist
Core Government Services
01.2022 - 01.2022
Artillery Fire Support Specialist
United States Army
01.2019 - 01.2021
Sales Associate
Old Navy
03.2018 - 01.2019
Sales Associate
Pacsun
03.2018 - 01.2019
Animal Behavior College
ABC Certified Dog Trainer from Animal Behavior And Ethology
Hitchcock High School
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