Lucero Perez

• Handling all medical records request from patients, facilities, etc
• Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
• Prepare patients for the health care visit by directing and/or accompanying them to the examining room
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
• Counsel patients by transmitting physician's orders and questions about surgery
• Educate patients by providing medication and diet information and instructions; answering questions
• Schedule surgeries by making arrangements with the surgical center, verifying times with patients and preparing charts, pre-admission and consent forms
• Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Keep supplies ready by inventorying stock, placing orders, verifying receipt
• Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and calling for repairs
• Update job knowledge by participating in educational opportunities and reading professional publications
• Enhance practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Complete records by recording patient examination, treatment and test results
• Generate revenue by recording billing information of services rendered, completing insurance forms and responding to insurance and other third-party inquiries
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Serve and protect the physician or healthcare provider practice by adhering to professional standards, policies and procedures, federal, state and local requirements and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
• Enhance health care practice reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

• Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly
• Assist in training staff members and new hires
• Implement and monitor programs as directed by management, and see the programs through to completion
• Generate memos, emails and reports when appropriate
• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines
• Maintain office supplies by checking inventory and order items
• Respond to questions and requests for information
• Answer incoming calls and assume other receptionist duties when needed

· Interview patients and document basic medical history

· Organize and schedule appointments

· Update and file medical records and insurance reports

· Arrange hospital admissions and laboratory services

· Check with patients and type up patients charts

· Assist during medical examinations

· Produce and distribute correspondence memos, letters, faxes and forms

· Handle receivable and payable accounts and keep financial records

· Prepare and clean treatment rooms and medical instruments

• Handle office interactions with outside visitors. This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner.
• Maintain files with confidentiality in an easily accessible format.
• Coordinate communication between various departments, schedule meetings, distribute reports and keep all parties informed of general business operations.
• Operate and maintain office machinery, including copiers, fax machines and printers.