Lucero Razo Herrera
Alhambra,CA
Summary
Dynamic Shift Leader with a proven track record at Wingstop , adept in team leadership and problem-solving. Excelled in enhancing customer satisfaction and maintaining high accuracy in cash handling. Skilled in training and fostering a cohesive workplace, demonstrating a positive attitude and flexibility. Achieved significant improvements in operational efficiency and customer service standards.
Overview
4
4
years of professional experience
Work History
85 Bakery Cafe
Traning Shift Lead
2025.06 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Wingstop
2024.01 - 2025.02
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Cashier
B-man's Teriyaki & Burgers
2021.11 - 2024.01
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Alhambra High School
2021-05
Skills
- Positive attitude
- Cash handling
- Team leadership
- Customer service
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Languages
Spanish
Full Professional
English
Full Professional
Timeline
85 Bakery Cafe
Traning Shift Lead
2025.06 - Current
Shift Leader
Wingstop
2024.01 - 2025.02
Cashier
B-man's Teriyaki & Burgers
2021.11 - 2024.01
High School Diploma -
Alhambra High School