Lucero Rivas
MESQUITE ,TX
Summary
Driven Patient Coordinator Specialist with a proven track record at Mi Doctor / Top Care Medical, excelling in insurance verification and delivering exceptional patient care. Skilled in multitasking and bilingual communication, adept at enhancing patient satisfaction and streamlining appointment scheduling. Demonstrated ability to maintain patient confidentiality and ensure HIPAA compliance, significantly improving office efficiency.
Overview
10
10
years of professional experience
Work History
Patient Coordinator Specialist
Mi Doctor / Top Care Medical
09.2014 - Current
- Collect copays, procedure payments, and account balances
- Phone etiquette and routes call to the correct personnel
- Schedule future appointments for patients
- Scan Medicaid submitted claims
- Scan faxed emails
- Check-in/out patients
- Ensure patients were given correct paperwork
- Insurance Verification
- Post payments
- Customer Service
Education
High School Diploma -
Skyline Highschool
Dallas , TXSkills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Multitasking ability
- Patient Care
- Patient documentation
- Patient Registration
- HIPAA Compliance
- Bilingual (English and Spanish )
- Benefits Explanation
- Patient Needs Assessment and Referral
- Communicating to Patients and Families
Additional Information
REFERENCES UPON REQUEST
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Coordinator Specialist
Mi Doctor / Top Care Medical
09.2014 - Current
High School Diploma -
Skyline Highschool
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