Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucero Rivera

Moline,USA

Summary

Motivated professional with a strong commitment to teamwork and career development in the Security Industry. Proven track record in achieving high customer satisfaction and meeting challenging business objectives. Specialized expertise in sales and customer service, complemented by a strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and the ability to quickly learn and excel in new environments.

Overview

11
11
years of professional experience

Work History

Crew

McDonalds
Le Claire, IA
04.2025 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Completed opening tasks, such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Server

Los Agaves Mexican Grill
Davenport, IA
11.2023 - 04.2025
  • Provided excellent customer service, ensuring prompt order accuracy and satisfaction checks.
  • Collaborated with kitchen staff to address customer allergies and special requests effectively.
  • Handled cash transactions with precision, adhering to company cash handling procedures.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Prepared drinks according to standardized recipes to maintain quality.
  • Maintained transaction records during shifts in compliance with legal requirements.
  • Bus tables efficiently to enhance dining experience and facilitate turnaround.
  • Operated POS terminals for order input, bill splitting, and total calculations.

Security Officer

Allied Universal
Moline, IL
04.2022 - 12.2023
  • Conducted regular security patrols across facility grounds, parking lots, and perimeter areas.
  • Monitored surveillance equipment and responded promptly to suspicious activity.
  • Verified visitor identification before granting access to the building.
  • Maintained accurate logs of all security-related activities and incidents.
  • Inspected fire extinguishers to ensure operational readiness.
  • Coordinated communication between officers throughout the facility.
  • Reported safety hazards for immediate remediation and resolution.
  • Guarded restricted areas to prevent unauthorized access.

Server

Los Agaves Mexican Grill
Moline, IL
07.2020 - 01.2022
  • Provided excellent customer service, ensuring prompt order accuracy and satisfaction checks.
  • Collaborated with kitchen staff to address customer allergies and special requests effectively.
  • Handled cash transactions with precision, adhering to company cash handling procedures.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Prepared drinks according to standardized recipes to maintain quality.
  • Maintained transaction records during shifts in compliance with legal requirements.
  • Bus tables efficiently to enhance dining experience and facilitate turnaround.
  • Operated POS terminals for order input, bill splitting, and total calculations.

Crew

Burger King
Moline, IL
12.2019 - 03.2020
  • Executed cashier duties, including order taking, payment processing, and change distribution.
  • Organized dining room tables with condiments, napkins, and essentials before guest seating.
  • Processed takeout orders efficiently to ensure prompt meal delivery.
  • Prepared beverages, including coffee drinks, smoothies, and milkshakes, following company standards.
  • Completed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
  • Checked expiration dates on products prior to customer service to ensure safety.
  • Delivered excellent customer service to foster a welcoming atmosphere for guests.
  • Greeted customers upon arrival, provided menus, and addressed inquiries regarding menu items.

Crew –Backup

Los Agaves Mexican Grill
Bettendorf, IA
11.2015 - 03.2019
  • Provided excellent customer service, ensuring prompt order accuracy and satisfaction checks.
  • Collaborated with kitchen staff to address customer allergies and special requests effectively.
  • Handled cash transactions with precision, adhering to company cash handling procedures.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Prepared drinks according to standardized recipes to maintain quality.
  • Maintained transaction records during shifts in compliance with legal requirements.
  • Bus tables efficiently to enhance dining experience and facilitate turnaround.
  • Operated POS terminals for order input, bill splitting, and total calculations.

Machine Operator

Sedona Staffing Agency
Moline, IL
06.2018 - 11.2018
  • Managed operation of multiple machines simultaneously to optimize production efficiency.
  • Packaged parts and labeled boxes for streamlined inventory management.
  • Loaded raw materials into machines according to precise measurements.
  • Inspected finished workpieces for compliance with specifications.
  • Monitored machine operations to identify defects and ensure quality standards.
  • Unloaded finished products onto conveyors for efficient transport.
  • Produced boxes to facilitate organized storage of items.
  • Conducted routine checks on machines to maintain operational integrity.

Crew

McDonalds
East Moline, IL
11.2014 - 07.2018
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Completed opening tasks, such as setting up workstations, cleaning surfaces, and restocking supplies.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Laborer

Callos Resources
Moline, IL
06.2017 - 11.2017
  • Conducted thorough audits of inventory and shipping processes to enhance accuracy.
  • Maintained precise records of inventory levels and product locations in warehouse.
  • Inspected final products for quality assurance prior to customer delivery.
  • Collaborated with team members to optimize daily workflow efficiency.
  • Performed regular equipment checks to ensure operational safety compliance.
  • Adhered to company and OSHA guidelines to mitigate workplace hazards.

Education

Diploma - Medical Assisting

Midwest Technical Institute
Moline, IL
08.2019

High School Diploma -

Moline High School
Moline, IL
01.2015

Skills

  • Bilingual communication
  • Vital signs assessment
  • SAP proficiency
  • Patient documentation
  • Efficient work ethic
  • Team collaboration
  • Resilience under pressure

Public safety knowledge

  • Incident reporting
  • Surveillance monitoring
  • Attention to detail
  • Health and safety protocols
  • Emergency response planning
  • Interior and exterior patrols
  • Alarm monitoring systems
  • Data entry accuracy
  • Customer service excellence

Languages

Spanish
Professional

Timeline

Crew

McDonalds
04.2025 - Current

Server

Los Agaves Mexican Grill
11.2023 - 04.2025

Security Officer

Allied Universal
04.2022 - 12.2023

Server

Los Agaves Mexican Grill
07.2020 - 01.2022

Crew

Burger King
12.2019 - 03.2020

Machine Operator

Sedona Staffing Agency
06.2018 - 11.2018

Laborer

Callos Resources
06.2017 - 11.2017

Crew –Backup

Los Agaves Mexican Grill
11.2015 - 03.2019

Crew

McDonalds
11.2014 - 07.2018

Diploma - Medical Assisting

Midwest Technical Institute

High School Diploma -

Moline High School

Similar Profiles

CREATE PROFILE