Lucero Saez
Philadelphia,PA
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Children's Hospital Of Philadelphia, CHOP
03.2021 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Made new appointments also appointment cancellations
- Called insurance companies for the patients who had problems with getting an appointment with us.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sodexo Glasswash Lead Supervisor
GSK/Sodexo
07.2015 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over glass wash operations.
- Made sure all scientist had every tool they needed before they started a new experiments weekly.
- Schedule assignments to train for new liquids being used on each glass.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Pharmacy Technician
Rite Aid
03.2014 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Medical Student Volunteer
St.Christopher's Hospital For Children
09.2010 - 06.2012
- Worked in team environment to maintain high levels of productivity.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Took extensive notes to document lessons and further solidify learning objectives.
- Worked with industry professionals to further drive learning goals.
Education
High School Diploma -
Aspira Charter Highschool
Philadelphia, PA06.2012
Skills
- Call Control
- Complaint Resolution
- Data Entry
- Customer Relationship Management
- Appointment Scheduling
- Customer Service
- Account Updating
- Problem-Solving Skills
- Training Experience
- Fluent in Spanish
- Call Center Operations
- Communicating With Clients
Worship Group
I am a follower of Jesus Christ for 15 years , I have been in the worship group for 12 years. I love singing for the Lord .
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Call Center Representative
Children's Hospital Of Philadelphia, CHOP
03.2021 - 04.2022
Sodexo Glasswash Lead Supervisor
GSK/Sodexo
07.2015 - 11.2018
Pharmacy Technician
Rite Aid
03.2014 - 07.2015
Medical Student Volunteer
St.Christopher's Hospital For Children
09.2010 - 06.2012
High School Diploma -
Aspira Charter Highschool
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